One of the main reasons we chose your hotel was for the hot tub, but we were unable to use it as it was constantly filled with children splashing for several hours both nights. This made it impossible to enjoy the amenity as intended. Additionally, our nights were quite disruptive—there was excessive noise, including a baby crying, and on multiple occasions, people were knocking on our door late at night, making it difficult to get any rest.
Another issue we encountered was the lack of signage throughout the hotel and in the parking garage. It was difficult to navigate, which added unnecessary frustration to our stay.
We were really looking forward to a relaxing visit, but these issues impacted our experience. I wanted to bring them to your attention in the hopes that improvements can be made for future guests.