First of all the elevator was not working, pool not open, we were on the 3rd floor, I am 65, my husband 75 & had to walk up 3 flights of stairs with luggage, when we got to room the door lock on the inside (room 330) was locked and could not open the door-had to wait in the hallway for more than 15 minutes after calling the lobby personnel to come up-gave us another room-this is the poorest customer service I have ever seen-In the room-the windows were so smeared with hand prints and god knows what else, dead bugs all over the window sills-I would not recommend this place even for a pet to stay