When I arrived there was no record of my booking. The desk attendant tried to convince me that I was another person who had booked two rooms and wanted me to pay for two rooms. He had my ID in front of him with my name, which was different from the name on the reservation he was looking at. I had to show him my confirmation email in order to check in. When we got to the room it was super clean and comfortable (but no frills as advertised) except for being super hot. The AC was off, so I turned it on to high and turned the temp to cool. Keep in mind the unit was so old there really wasn’t any writing on it. Lukewarm air came out of it, after an hour we had to ask for help. The room should be at a livable temp when we get there, especially if the AC is unreadable.