Queen Kapiolani Hotel

Charming one-of-a-kind lodging with great local character (not your cookie-cutter Hilton, Sheraton or Hyatt), spectacular views of Diamond Head and close to the best snorkeling beach in Waikiki!

We stayed 8 nights with a Diamondhead View and bacony. The view was spectacular with the zoo below us and no other hotels obstructing our view. The rooms were extremely comfortable and clean. Housekeeping serviced the room every day. The hotel staff, shop staff, concierge, and valet service were all extremely helpful and friendly. Our top comment is is on the hotel location. It was away from the busy Waikiki central district, but no more than a 15 minute walk from anywhere we wanted to go. In fact, the hotel was very close to our favorite San Souci beach. The attached photo is taken directly from our balcony.

Would like to speak to a supervisor if possible.

At first I was a little disappointed because I paid for a king room and received a queen and I had no balcony like the pictures showed. But the staff here was awesome and accommodating when I needed to extend my stay an extra day.

This stay was horrific. The room smelled like smoke. The carpets were disgusting. I was originally put by the staff trash chute so I smelled hot trash every time I opened the door. The plumbing was so bad that I woke up to a bathtub full of poop. They changed my room but then none of the ice machines worked. I was put next to a room with barking dogs. The one microwave in the entire hotel was disgusting. When I pointed it out to the coffee shop worker she said that wasn’t her job and the hotel was responsible. When I told the hotel staff they said someone would look in to it. The next day it was still filthy. The power went out in the hotel. The school units are old and loud. The walls are super thin could hear everything in my neighbors room. The Deck restaurant is really good and the valet/bell staff are the best thing about this hotel. If you want comfort, cleanliness, and hospitality do not stay at this hote

I will stay here from now on if I’m in Waikiki! this hotel had friendly staff, clean facilities, beautiful views and somehow it managed to pull off a quiet feel in an otherwise chaotic tourist spot. Shout out to the valet parking employees they were efficient friendly and is willing to give you tips on what where and how to do in the island. Worth the price I paid in my opinion if you are contemplating a hotel in Waikiki please consider this lovely establishment and if you can squeeze it.. get as high up looking out at Diamondhead and the ocean view. With no other buildings obstructing the view from this hotel it is somehow very rewarding waking up to it.

Excellent hotel. Friendly staff. Awesome experience.

Hotel is in good location, glad it was off Waikiki dense area of hotels. But hotel needs refurbishing badly, most notably with rooms. Small and cramped and dated. Rugs are dirty and worn. Zero closet space, only l ft long allowance for clothes on a hanger. No maid service, so felt even smaller. Room so close to adjoining apartment complexes. I could hear full conversations, toilet position in room allowed full view of myself to neighboring complex. No coffeemaker or microwave in room. Use of Netflix cost an arm and a leg even though I have my own acct, couldn’t enter it. Basically, liked the valet service people , restaurant servers and gym was great. The worst experience was the condition of room and rudeness of front desk.

We stayed at 17th floor, premium room with ocean views which is completely worth the price. All the staff members are extremely friendly and helpful. We would like to stay here again. Views from the room and balcony are spectacular!

Terrific experience all around -- courteous and professional team from valet to reception. The room was comfortable and spacious and had an amazing city view. Convenient location at the edge of Waikiki -- we would definitely recommend this hotel.