We stayed just one night (Saturday) before we flew out of Geneva on Sunday. The staff was extremely helpful and kind. The hair dryer in the room connected to the wall did not work so they immediately brought one up one that worked great. When we were going to bed, the bedside light connected to the wall would not turn off, so the woman at the reception just gave us another room to sleep in right next door, since there was not any maintenance staff there over the weekend. The included breakfast was very nice with lots of choices. I gave it 4 stars instead of 5 for the number of things that I listed above. Also, there was a bug spray can on one of the shelves when we arrived, I assume left by the cleaning crew. That made us wonder if there was a bug issue, but we never saw any bugs. Overall a nice hotel.