Fairmont Copley Plaza, Boston

Hotel charged US$30 per day Urban Experience fee (internet, etc.) but give a one time US$25 Credit for F&B. Order an overpriced US$29 breakfast room service and there was US$8 delivery charge. Room heater not warm enough and the window in toilet got cold draft seeping in. Tried once in this hotel and that's it.

The entire stay was a disaster. We were first allocated a room on the 1st floor - with a wedding reception taking place that night (or next night). We then asked to be changed and were allocated an internal room - which clearly was not what we wanted. We were then given another room - directly next to screaming children. I asked to be changed and was told that I was going to the lounge floor - but that unlike the other guests, I could not use the lounge. I didn’t want to use the lounge but in light of the inconveniences, I found this to be cheap, petty and ugly (btw - I gladly ended up spending over $600 at the hotel restaurant). Finally, we were given room 361 - only to be next to a barking dog. The experience was terrible. Kelly the floor manager was rude and arrogant - non accommodative and aloof. I will be writing a terrible review about this hotel on multiple hotel sites - and I have never taken the time to do so.

The lobby of the hotel is very beautiful. The restaurant food is very tasty. All the people who work at the hotel are very polite, courteous and professional. The room decor was okay and a little gloomy for my taste. The bed was comfortable but the furniture needs an upgrade. The sink in the bathroom was leaking and the bathtub seemed clogged.

Fabulous all around!! Beautiful and iconic hotel and all the staff are very attentive.

Lovely hotel. Big bedroom and lovely bed. Quiet and comfortable. Great bar but was so busy we couldn’t have a drink