Hotel Pullman Bordeaux Lac

Went there because of concert near by, staff was overwhelmed by the busy hotel, rooms were not ready on time, bar and restaurant staff running around like headless chickens. Maybe more suited for business travelers.

We liked our room. It was roomy. The front desk was really friendly and outgoing. There was available parking which is a plus. The hotel is also dark and drab in the hall and lobby. They need to brighten it up a bit. The pool had a weird gate that was hard to open. The bartender didn’t seem to know what a vodka martini was and I had to google and show her the recipe and it was still incorrect. She didn’t follow the measurements. The location is far from the city center. We liked the pool. The buffet was not good for us. We like veggies and less carbs. It was very carb loaded! They did have soy milk for me.

good bed, very good free and fast wifi in rooms excellent breakfast buffet for european taste

The hotel was convenient for us as we were touring the wine regions and we needed a place easy to get to (without the traffic jams to get into and out of the city centre) with easy and safe car park. The tram in front of the hotel gave us quick and easy access to town 1 evening for visiting city centre and enjoy the local food culture. The renovated rooms (4th floor) are comfortable and well sound-proofed. Breakfast buffet is recommendable for european taste. Excellent free and fast wifi in room. Excellent bed.

This hotel had numerous issues. First and foremost, the bed was so hard, I woke up every morning with a terrible back ache, even my ribs hurt. The window wouldn’t close so I heard street noise constantly. The thermostat did not adjust the temperature in the room. The shower would steam up the entire room. Maid service was awful despite being tipped well. They never replaced items such as glasses, towels, wash cloths or bath floor mats. The bed only included a comforter, no top sheet and the bed was poorly made by the maids. The coffee maker in the room was corroded with hard water deposits. The gym equipment was at least 10 years old and didn’t work. We ordered room service and the food was ok. The restaurant isn’t opened on the weekends. The breakfast buffet included stale croissants and coffee wasn’t very good. The location on the city rail line was convenient. No garage parking. Definitely not worth the price. I should have stayed at a Super 8 Motel.