Booked The Apartment Suite for a 4 night break for my partner’s birthday, when we arrived we were given The Library Suite and told it was an upgrade, when it clearly wasn’t. We had booked The Apartment Suite as it had a separate bedroom with a closable door as our sleep patterns vary. After complaining I was shown The Royal Horseguards Suite, it also does not have a closable door and like The Library Suite has an open balcony over the living room, not suitable. We checked the Hotels app and The Tower Suite was available for the first night and we were given that instead, which is an upgrade, we could then move to The Apartment Suite a day later, which apparently had been double booked on the “system”.
Not a great start to a break and meant we didn’t unpack until the second day. The lie about the upgrade to The Library Suite really jarred.
Once we got into the The Apartment Suite it was fine, they are looking a little tired and have “old” tech connections nowadays. The shower pressure isn’t great with the hand shower head pointless given said pressure.
Cleanliness is good.
The one bright spot being the doormen, especially Parvez I think his name badge spelt.
We’d stayed before at The Royal Horseguards and returned due to the good impression first time around, sadly that impression is now tainted, we will not be going back.