Hotel Indigo Atlanta Midtown

My experience at Omni was very disappointing. Check in was a friendly and easy process. Once I entered my room it all went down hill. At first glance there were little pieces of paper on the floor that I thought maybe the cleaning staff dropped accidentally as they rushed out of the room. Then I noticed there was a piece of hair on the toilet seat :-/. I wiped the seat and flushed it and tried to stay positive. I called my brother who was on his way to the hotel and as I was talking to him on the phone I saw hair balls on the floor. Two big hair balls! I was in shock. I called the front desk and informed them that this room was dirty. The front desk informed me that they have another room for me a few doors down. They asked me to head downstairs and pickup the new room key. I picked up the new room key and they apologized for the inconvenience and gave me a coupon for a free breakfast. I declined the offer because I was visiting Atlanta and didn’t want to waste a meal in the hotel when Atlanta is full of so many great food options. Later that night I called the front desk and they confirmed that checkout was at noon. The following morning the cleaning lady literally entered our room and woke us up sometime before ten. Tried to remain positive and get a little more sleep. The same cleaning lady returned forty five minutes later and knocked again to ask if we needed our room cleaned. The entire experience was disappointing. This hotel was a major disappointment.

Great location, staff, and room. Bathrooms are a little small, but it was worth the location and overall pleasantness is the hotel.

Very nice hotel but didn’t realiz room were small and bathrooms were TINY. Hotels.com said they have fridges in rooms. They didn’t in mine. Front desk not very friendly. Bartenders were great.

The service from the staff was very good. Check-in and check-out were a breeze and everyone was very attentive. The only downside was a small bathroom which made for tight squeeze to even the toilet. I’m not an overweight person, I’m athletic, 5’10”, and 195 lbs. but the bathroom was a bit too uncomfortable. That said, the bed was great to sleep in, everything appeared clean, and we had no real issues.

No complaints other than our room was next to the elevator and all we heard all day was the elevator constantly going up and down. It was annoying but didn’t ruin our stay as we are pretty tolerant people. People that aren’t so tolerant would have major complaints about this issue.