W Chicago - Lakeshore

Really liked this hotel due to the great location (next to Navy Pier) where you can easily access the best parts of the city center, Navy Pier, the beach next to it, etc. An easy walk to Millennium park as well. The rooms were nice, clean, and no issues at all. Service was prompt and courteous. The lake view was fantastic, although the windows could use some washing (spider webs and a bunch of spiders, egg sacks, etc. at the top of the windows somewhat detracted from the view). Only issue really was that the four elevators are very small and cannot accommodate enough people, leading to queues to get in the elevator in the lobby that aren't terrible but not what you expect from a decent hotel. Oh, and we could not get any cell signal (T-mobile), probably because we had east (lake) facing rooms so wifi was necessary. For some reason, we were not charged for it even though it was supposed to only be free for Bonjoy members who booked directly with the hotel. Special bonus does to the overall quietness of the room, which may have been luck but we didn't hear a peep from up, down, or sides any of our three nights there. We'll definitely be back next time we head to Chicago!

So we booked 2 months in advance for the Spectacular Lakeview room. When we checked in they said it's not guaranteed. It does NOT state that when we made the reservation through Hotels.com. They tried to accommodate us with room internet, room credit of $75 and food at 50% off only. However we don't think it was sufficient in the amounts since not getting the room with the view we paid for specifically because that is what we wanted when booking this room at this hotel. We arrived from a 6am flight meaning we were up since 3:30am. Their "blackout" curtains are really since the way they have it set light comes through the top and bottom. Making it uncomfortable when we were trying to take a nap from the flight. They did offer packaging tape to tape up the top folded sheet. Which we attempted to do and did help enough. Just said considering the type of hotel it's supposed to be. And the fiasco of NOT getting the room we booked in advance for and still charging us $48.89. You think they would comp that since the credits were only @ $105 they gave. Instead of comping a meal with the room credit of $75, they just gave a discount which ended up having a balance of $48.89. Contacted Hotels.com about this issue.

This hotel use to be a Hoilday inn. And they changed it into a W!!!! The condition of the rooms are terrible! I have stayed in Whotels and this needs a make over

Great location with very nice views of Lake Michigan. The bathroom was in a slight state of disrepair. Parking is super expensive all around the hotel. Multiple occasions of a 10+ minute wait for elevators. Tried the restaurant with hungry kids and waited a good 10 minutes for service in the restaurant at night and just left to head elsewhere.

The hotel was very clean in general. However, there were a few areas that were not so clean: I.e., the partition window between the bedroom and the bathroom and the pool pretty much grossed me out. Other than that, it was a comfortable stay with an ideal location. I would visit again but would steer clear from the old, nasty pool.