Holiday Inn Orlando SW - Celebration Area

The stay is usually pleasing but this time housekeeping didn’t even go inside our room . I know this because I left a tip for them and it was still there

The water was turned off without us noing checked in late into the morning. And was not informed. My husband was in the shower with soap all over him when water was turned off. That was just absolutely horrible. And the front desk showed no real concern.

Bathroom and sheets were clean but that was it. Rooms were musty, elevators weren’t working, rooms and hallways smelled like old worn cigarettes, and the place overall just felt dated, dingy and moldy. Then there’s the “resort fee” for resort amenities that simply just don’t exist: having a pool doesn’t qualify it as a “resort”! Don’t waste your money. Go somewhere else. I could not get out of there fast enough. Will NEVER stay there ever EVER again.

Everything was fine, the only thing I was nervous about was the elevator in the second building. As well as my room being joined with two other rooms and the locks didn't work very well.

Amazing service!! DANA at the front desk was amazing! Very helpful and had us laughing the moment we walked in!