The hotel itself is very nice. Very clean. They are dramatically understaffed and therefore it is impossible to expect any service, let alone service detail here. From the fact that I had to wait forever to check in to the fact that I could never get an operator on the phone from my room, things like this is why you stay at an upscale hotel instead of a budget minded property. To be quite frank, this hotel is a great structure that disappointed on every level. Oh, and there's very little courtesy offered, either. I asked for some extra washcloths, for some people coming over for lunch. After waiting an hour, they brought me one. Come on.