Sheraton Pittsburgh Hotel at Station Square

Weekend trip for concert at Heinz Field

Great place, clean, super nice people and great location!

Great front desk staff - very friendly and accommodating.

Train tracks run within 20 yards/meters of the hotel, and they were loud even on the 14th floor. If you can't deal with trains at late/early hours... The bell staff at the door were really great, as were the wait staff I interacted with, whereas the snack/souvenir shop is a criminal enterprise at what they charge. It's a nice facility with some good views of the city, but it isn't being kept up the way it should. Colleagues who've been attending the same conference over the past ~8 years mentioned this, it was only my second year. They have a "green" program for not changing linens every day, which I support. However the staff interpreted the door card signaling this the same as a Do Not Disturb sign - they never once made my bed or tidied up and restocked the bathroom, or even emptied the trash. And mind you, this was a more expensive room on the Club Level... The hotel restaurant's French onion soup was good. Some of the nearby restaurants were closed, but there is a very nice sushi restaurant across the street, and the Hard Rock, Buckhead Tavern (?), and Texas do Brasil seem to be reasonable options. The immediate neighborhood is a little isolated from the rest of the city, but transit options are present and work, and you can even walk across the bridge if you like. Consider a ride on the Gateway Clipper if you have a chance, it provides some nice views of Pittsburgh. Funiculars will take you up the steep cliffs to Duquesne Heights.

Location is great, right on the river. I unfortunately did not have a room with a view, but it’s conveniently placed to access great found and bridges for easy commute. My only issue is the service experience during check-in. The gentleman that assisted me had a great attitude and was very helpful to the gentleman in front of me, yet when I was at the counter I was greeted with the same enthusiasm and level of service. Although he was not rude, his demeanor changed. I had questions and he was short with his questions as if I was inconveniencing him. Although I did not book through SPG, I am a member and wanted more info on the benefits. Maybe because I was dressed down and not in my formal attire like the gentleman in front t of me, but I did not feel welcomed by him. Overall I love Sheraton’s. I always recommend!