Home2 Suites by Hilton Chicago River North

The Home2 Suites was chosen initially because of its close proximity to our meeting site and the positive reviews it had on Hotels.com. I had traveled extensively for business for over 30 years and this is one of the top 5 or 10 hotels I have ever stayed in (for business purposes). It was clean, the service was exceptional, the rooms were up-to-date and thoughtfully laid out, complimentary breakfast was great, etc. I plan to stay at this hotel on any further travel to Chicago, whether personal or business. EXCELLENT hotel!

The property itself is very modern and recently built. Unfortunately the service wasn’t as good. There was many issues by the staff that were disappointing. To start, at check in my card was charged twice for the room. My reservation was booked and paid in full through hotels.com but was charged a second time at the property. After we were checked in, we headed to our room. The rooms are very spacious and nicely organized. We noticed our heater wasn’t working so we called maintenance, they sent a gentleman to our room who said the heater was locked by a manager because the previous guest was using the air conditioning while the rest of the rooms were using the heater. He said he would contact his manager to fix it. Two hours pass and nothing, so I call them again and a woman at the front desk said she would look into it. Another two hours pass and nothing. We simply requested extra blankets that night. Upon check out we called to request a late check out and the front desk woman rudely said they weren’t able to accommodate us. Most properties give a complimentary hour. I was willing to pay for an extra hour but she wasn’t having it. The staff seemed new and somewhat unorganized. We would’ve loved to stay here again but with so many other choices in the area, we probably won’t.

Great experience. The room was spacious and clean and comfortable and the staff was extremely helpful, especially Jason from the front desk. The hotel is in a great location with plenty of things within walking distance. I would highly recommend!

My fife and I spent a wonderful 5 days during a New Year holiday season. The room was clean, all facility was working. Full kitchen was a big advantage for us. Pretty good location with walking distance to almost everything. The only one remark. If you are a lover of late breakfast, you may stay hungry.

The beds were so uncomfortable and requested extra pillows twice. Finally got them the next night. The breakfast lady was rude. The best thing was to free breakfast and location.