Terrible, I hate to complain but it was like no one was trying to help until I called the customer service hotline. The front desk was angry when I checked in and I was exhausted trying to make her feel better. Then the others just went down hill. The floor I was on smelt so bad every time I came off the elevator it was worse. The housekeeping was so very lazy with the linen, I had animal hair on it, wrinkles everywhere like they used the same one the night before. The lamp was broken, a bulb was almost completely out, and the phone was not working when I entered. Then the washer was broken and left all my clothes completely wet. Which I had to pay to begin with. I was told to wring them out from the front desk and that it already happened but they didn’t put a sign up! My clothes didn’t dry all the way in the dryer which I paid for Again! I had to hang my clothes, I had to ask for them to refill the lotion… it was the worst stay. Drug addicts were around as well as homeless in the lobby at night once. The only compliment I have was the breakfast. It was amazing and delicious. There was a male at the front desk and he was kind, I saw him once. They recovered my stay through customer service but really it wasn’t worth it for staying almost two weeks there.