We were very pleased with every aspect of our stay. The staff were incredibly friendly and helpful. We loved the infused water and hot chocolate in the lobby. We also loved the cozy fire, seating, and Christmas decorations in the lobby. After a long, cold day, we brought back pizza and it was great to spread out and eat it on tables by the fire.
The room was great and we loved the layout. The kids had their own space with the sofa bed and a TV and we had ours with a very comfortable bed and a TV. The shower got hot fast and had great pressure. And the hotel was so quiet. They were fully booked, but we never heard anyone else on our floor. Very restful nights, which can be so rare. And we never had to wait more than a minute or two for an elevator.
The location is also excellent. A block away from Macy's, a couple of blocks from the Empire State Building, easy walks to Bryant Park, Times Square, Broadway, and Rockefeller Center. Thirty-minute walk to Central Park. It's in the middle of everything but tucked down a quieter side street, which was perfect.
We felt the price was incredibly steep at almost $700 a night, but it was New York at Christmastime and we were hard-pressed to find anything decent at a cheaper rate. All in all, we would stay here again and recommend it to others.