I love the location of the Penny, and the staff is great. This was my second stay, the first being a few months back. The rooms are cute and clean, with a few notable design flaws. I got the same room each time, identifiable by the broken reading light hanging from the headboard. I was surprised to see it again, months later, still visibly broken. It made me wonder if this room is kept in ratty shape and just rented out to hotel tonight and hotel.com customers? This time though, the automated blind was also broken and could not be lowered. I was exhausted and coming down with something (had lost my voice and could barely speak), so I told the front desk about the problem but couldn't wait for them to send a technician. I wasn't confident that they'd be able to do so quickly, and I just had to get to sleep.