2/10 Poor
Jan 16, 2025
Wish I could rate this a zero star.
Nothing good here, in fact pretty scary. If you are looking for a boutique hotel, go to The Hollander. You park right next door, but you can’t park there overnight, you need to park blocks away. Thats an extra $25.
My room the door for room 104 does not shut proper and is barely catching the door jam. Since the bed is right next to the door it bothers me that this is a safety issue, and a brute bump would blow the door open. The TV did not work. The AC only has air and blasts high cold, no heat. I was there on a cold day 40's. The bed was a lumpy old bed don't want to know where it came from.
Most importantly there is no customer service, only lip service. The Manager or no one ever called me back its been 6 days so far and no return call. I made a list of these issues and left it with the person of the day the next day. I was even told that due to this being a historical building you get the door as is and it won’t be fixed. That is the most backward answer on a safety concern I have heard. Sorry bro, that answer won’t fly.
Stay away!
Dave
Dave, 1-night trip
Verified Hotels.com guest review