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The Ritz-Carlton, Istanbul

5.0 star property
Luxury hotel with 4 restaurants, near Dolmabahçe Palace

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Ritz-Carlton, Istanbul

4 restaurants, lunch, dinner served; international cuisine
Meeting facility
Indoor pool, seasonal outdoor pool
4 restaurants, lunch, dinner served; international cuisine
Reception

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Electric vehicle charging point
  • Bar
  • Pool
  • Connecting rooms available
Main amenities
  • Daily housekeeping
  • 4 restaurants and 2 bars/lounges
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • 24-hour fitness center
  • Sauna
  • Steam room
  • Valet parking
  • Self parking
  • Seasonal outdoor pool
  • Spa tub
For families
  • Children stay free
  • Free cribs/infant beds
  • Supervised childcare (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bathtub and shower
The price is $298
includes taxes & fees
$266 per night
Jan 3 - Jan 4, 2025

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Club Suite, 1 Bedroom

Club Suite, 1 Bedroom | View from room

Club Suite, 1 Bedroom

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Dining table
  • 840 sq ft
  • Partial sea view
  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 1 King Bed, Non Smoking, Park View

Egyptian cotton sheets, premium bedding, down comforters

Room, 1 King Bed, Non Smoking, Park View

Highlights

Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LCD TV
Hypo-allergenic bedding
  • 366 sq ft
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Double Bed, Terrace, View

Club Suite, 1 Double Bed, Terrace, View | View from room

Club Suite, 1 Double Bed, Terrace, View

Highlights

Furnished balcony
Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Dining table
  • 1259 sq ft
  • Partial sea view
  • Sleeps 4
  • 1 Double Bed

View all photos for Club Room, 1 Double Bed, View

Egyptian cotton sheets, premium bedding, down comforters

Club Room, 1 Double Bed, View

Highlights

Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Dining table
LCD TV
  • 366 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room, 2 Twin Beds, Park View

Twin Room, 2 Twin Beds, Park View | Egyptian cotton sheets, premium bedding, down comforters

Twin Room, 2 Twin Beds, Park View

Highlights

Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LCD TV
Hypo-allergenic bedding
  • 366 sq ft
  • Park view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 1 King Bed, View

Egyptian cotton sheets, premium bedding, down comforters

Room, 1 King Bed, View

Highlights

Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LCD TV
Hypo-allergenic bedding
  • 474 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Twin Room, 1 Double Bed, Non Smoking, Park View

Egyptian cotton sheets, premium bedding, down comforters

Club Twin Room, 1 Double Bed, Non Smoking, Park View

Highlights

Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Dining table
LCD TV
  • 366 sq ft
  • Park view
  • Sleeps 3
  • 1 Double Bed

View all photos for Room, 1 King Bed, Balcony, Park View

Room, 1 King Bed, Balcony, Park View | Egyptian cotton sheets, premium bedding, down comforters

Room, 1 King Bed, Balcony, Park View

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LCD TV
  • 431 sq ft
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Twin Beds, View

Egyptian cotton sheets, premium bedding, down comforters

Room, 2 Twin Beds, View

Highlights

Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LCD TV
Hypo-allergenic bedding
  • 366 sq ft
  • Partial sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Room, 1 King Bed, View

Premium Room, 1 King Bed | Egyptian cotton sheets, premium bedding, down comforters

Premium Room, 1 King Bed, View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LCD TV
  • 474 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 Double Bed

Egyptian cotton sheets, premium bedding, down comforters

Club Room, 1 Double Bed

Highlights

Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Dining table
LCD TV
  • 366 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Suite, 1 Bedroom, Park View

Club Suite, 1 Bedroom, Park View | View from room

Club Suite, 1 Bedroom, Park View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Dining table
  • 549 sq ft
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 1 King Bed, View

Egyptian cotton sheets, premium bedding, down comforters

Room, 1 King Bed, View

Highlights

Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LCD TV
Hypo-allergenic bedding
  • 366 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 Double Bed, Non Smoking, Park View

Egyptian cotton sheets, premium bedding, down comforters

Club Room, 1 Double Bed, Non Smoking, Park View

Highlights

Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Dining table
LCD TV
  • 366 sq ft
  • Park view
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Suite, 1 Bedroom

Club Suite, 1 Bedroom | Egyptian cotton sheets, premium bedding, down comforters

Club Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Dining table
  • 549 sq ft
  • Sea view
  • Sleeps 4
  • 1 Double Bed

View all photos for Club Suite, 1 King Bed with Sofa bed

Club Suite, 1 King Bed with Sofa bed | Egyptian cotton sheets, premium bedding, down comforters

Club Suite, 1 King Bed with Sofa bed

Highlights

Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Dining table
LCD TV
  • 1292 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 King Bed with Sofa bed

Presidential Suite, 1 King Bed with Sofa bed | Egyptian cotton sheets, premium bedding, down comforters

Presidential Suite, 1 King Bed with Sofa bed

Highlights

Furnished balcony
Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Dining table
  • 2088 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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9.4 out of 10, Exceptional, (1004)
The price is $251
includes taxes & fees
$224 per night
Jan 17 - Jan 18, 2025
Swissotel The Bosphorus Istanbul
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About the neighborhood

Map
Suzer Plaza, Askerocagi Caddesi, No:6, Elmadag/Sisli, Istanbul, 34367

What's nearby

  • Dolmabahçe Palace - 8 min walk - 0.8 km
  • Taksim Square - 9 min walk - 0.8 km
  • Topkapi Palace - 6 min drive - 5.6 km
  • Blue Mosque - 8 min drive - 6.3 km
  • Hagia Sophia - 9 min drive - 8.0 km

Getting around

  • Istanbul Airport (IST) - 42 min drive
  • Istanbul Sabiha Gokcen Intl. Airport (SAW) - 58 min drive
  • Mecidiyekoy Station - 3 min drive
  • Vezneciler Subway Station - 5 min drive
  • Beyoglu Station - 30 min walk
  • Taşkışla Cable Car Station - 7 min walk
  • Maçka Cable Car Station - 9 min walk
  • Taksim Station - 11 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Espressolab Taşkışla - ‬6 min walk
  • ‪The Ritz-Carlton Atelier Lounge - ‬2 min walk
  • ‪Ginza İstanbul - ‬4 min walk
  • ‪Nobu Istanbul - ‬2 min walk
  • ‪The Library Bar - ‬4 min walk

About this property

The Ritz-Carlton, Istanbul

The Ritz-Carlton, Istanbul puts you in a great location, within just a 10-minute walk of Taksim Square and Dolmabahçe Palace. Guests can visit the spa to be pampered with deep-tissue massages, body wraps, or facials, and Atölye Restaurant, one of 4 restaurants, serves international cuisine and is open for dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool, and a poolside bar. Fellow travelers love the helpful staff and breakfast. Public transportation is just a short walk: Taşkışla Cable Car Station is 7 minutes and Maçka Cable Car Station is 9 minutes.

Languages

Arabic, Dutch, English, French, German, Portuguese, Russian, Turkish

At a glance

DONE

Hotel size

    • 239 rooms
    • Arranged over 12 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Express check-in/out available
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival
    • Please be aware that there might be events scheduled both inside the hotel and in the surrounding area, involving the presence of music, which might result in occasional audible noise during your stay.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (6 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • Supervised childcare*
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Secured covered onsite self parking (EUR 13 per day)
    • Secured covered onsite valet parking (EUR 13 per day)
    • Wheelchair-accessible parking and van parking on site
    • Electric vehicle charging point on site
DONE

Transfers

    • Airport shuttle (available 24 hours)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends
  • 4 restaurants
  • 2 bars/lounges
  • 2 coffee shops
  • Poolside bar
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Supervised childcare (surcharge)

What to do

  • Hiking/biking trails
  • Shopping
  • Bicycle rentals nearby
  • Golf lessons nearby
  • Scooter/moped rentals nearby
  • Ziplining nearby

Working away

  • 24-hour business center
  • Meeting rooms
  • Computer station
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in lobby
  • Television in common areas
  • Piano
  • 24-hour fitness center
  • An indoor pool
  • Seasonal outdoor pool
  • Full-service spa
  • Spa tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • Double-glazed windows
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Grab bar near toilet
  • Bathroom emergency pull cord
  • Transfer shower
  • Doorbell and phone notification
  • Lever door handles
  • Phone accessibility kit
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • LCD television
  • Premium satellite channels
  • Pay movies

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Espresso maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down comforter
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Tempur-Pedic mattress
  • Free crib/infant bed

What to enjoy

  • In-room massage
  • Separate dining area

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet

Food and drink

  • Free bottled water
  • Dining table

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Energy-saving switches
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Spa

The onsite spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa.

Dining

Atölye Restaurant - This restaurant specializes in international cuisine and serves dinner only.
Bleu Bar - Overlooking the ocean, this bar serves lunch, dinner, and light fare. Open daily.
The Roof Restaurant & Bar - This poolside restaurant specializes in international cuisine and serves lunch, dinner, and light fare. Open daily.
Nobu Restaurant - This theme restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 40 per person
  • Airport shuttle service is offered for an extra charge of EUR 230 per vehicle (one way)

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Rollaway beds are available for EUR 50.0 per night

Parking

  • Covered self parking costs EUR 13 per day
  • Covered valet parking costs EUR 13 per day

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from May 01 to October 31
  • Guests under 6 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards, mobile payments and cash.
Mobile payment options include: Alipay, Apple Pay, UnionPay QuickPass, PayPal, Masterpass and WeChat Pay.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Property Registration Number 2219

Also known as

Istanbul Ritz-Carlton
Ritz-Carlton Hotel Istanbul
Ritz-Carlton Istanbul
Ritz-Carlton Istanbul Hotel
Ritz Istanbul
Istanbul Ritz Carlton
The Ritz-Carlton Istanbul Hotel Istanbul
The Ritz Carlton, Istanbul
The Ritz-Carlton, Istanbul Hotel
The Ritz-Carlton, Istanbul Istanbul
The Ritz-Carlton, Istanbul Hotel Istanbul

Frequently asked questions

Does The Ritz-Carlton, Istanbul offer free cancellation for a full refund?
Yes, The Ritz-Carlton, Istanbul does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at The Ritz-Carlton, Istanbul?
Yes, there's an indoor pool and a seasonal outdoor pool.
Are pets allowed at The Ritz-Carlton, Istanbul?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at The Ritz-Carlton, Istanbul?
Yes. Self parking costs EUR 13 per day. Valet parking costs EUR 13 per day. Electric vehicle charging is available.
Is airport shuttle service offered by The Ritz-Carlton, Istanbul?
Yes, an airport shuttle is available. The charge is EUR 230 per vehicle one way.
What are the check-in and check-out times at The Ritz-Carlton, Istanbul?
Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Express check-in and check-out are available.
What is there to do at The Ritz-Carlton, Istanbul and nearby?
Have fun during the warmer months with activities such as hiking. Indulge in a treatment at the spa and soothe your senses in the spa tub. The Ritz-Carlton, Istanbul also has 2 bars, an indoor pool, and a 24-hour fitness center, as well as a sauna and a garden.
Are there restaurants at or near The Ritz-Carlton, Istanbul?
Yes, there are 4 onsite restaurants, featuring international cuisine, ocean views, and poolside dining.
Does The Ritz-Carlton, Istanbul have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
What's the area around The Ritz-Carlton, Istanbul like?
The Ritz-Carlton, Istanbul is in Taksim, a short 7-minute walk from Taşkışla Cable Car Station and 9 minutes' walk from Taksim Square. Travelers say that the hotel is in a great location.

Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Ahmad, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Good Times
Enjoyed my stay,the staff was very polite & attentive..Breakfast was good with assorted options..Room was cleaned daily except the last night after it was cleaned some things were hard to locate but we found them later in the room.Other than that good stay would book again ENJOY‼️
6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Bakheet, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Dimitri, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful hotel
Beautiful hotel in a really convenient location to explore the city! The staff were attentive and Sevinch at breakfast was particularly welcoming and friendly!
Chloe, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Sarojini, 2-night family trip
Verified Hotels.com guest review

6/10 Good

The lobby is too small
Rana, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Excellent
Beautiful hotel and excellent staff extremely attentive delicious food in restaurants I highly recommend this hotel to everyone
Frank, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful. Staff very helpful, courteous and friendly. We were able to check in at 5:30 AM, which was wonderful
Tom, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Mohammad, 5-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Great spot to stay off Taksim Square
This is a quiet luxury hotel with a full fitness center, great breakfast every morning with staff who are eager to help and lovely to see every day.
Shannon, 6-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Great stay I love It
It was amazing stay with a nice full sea view. We enjoyed very much.
Mohammad, 2-night trip
Verified Hotels.com guest review

6/10 Good

Smoking hotel
There is smoking in the hotel, in some rooms, but the scent gets everywhere. We had to switch rooms because of this, and we'd still get whiffs of it at times. They say your floor is non-smoking, but that really doesn't matter since the air circulates throughout the building. Service was ok, but they nickel and dime like crazy. $15 for a bottle of water is outrageous. But hey, it's Turkey and the entire country is out to rip off travelers.
8-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing customer service @Ritz Carlton Istanbul
Awesome experience Very courteous staff Awesome restaurant Atolye -made our stay very comfortable
Rajeev, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Hamid, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

Maria, 3-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

Bradley, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mara, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Rafail, 1-night family trip
Verified Hotels.com guest review

8/10 Very Good

Dorry, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Ghada, 3-night trip
Verified Expedia guest review

10/10 Exceptional

“I had a wonderful experience at the hotel overall. The team was incredibly friendly and polite, and the restaurant was fantastic—especially the breakfast buffet, which was a real highlight.
Behnaz, 10-night family trip
Verified Expedia guest review

10/10 Exceptional

I have excellent time in the hotel and enjoying my time with excellent place and wonderful friendly staff and services
Melad, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Joseph, 6-night trip
Verified Expedia guest review

2/10 Poor

We booked and paid for a premium king room with a full Bosphorus view. When we checked into our room, we had a view of another structure 20 feet from the room. When I called to change our room, the front desk literally told me “yea well you’re on the 3rd floor so there’s not a full view there”. What kind of response is that? It’s not my fault or responsibility that I’m on the 3rd floor and therefore I don’t get the view I paid for. They didn’t have any other rooms available that night and told us they’d change our rooms in the morning. So we didn’t unpack that night. Woke up, reminded them of the change, and went out for the day. Came back around 6PM - which is ample time for them to change rooms for us - and a new room wasn’t ready. After I expressed my unhappiness, a room became available in 5 mins. Fine, thanks. Even worse than this, some floors of this hotel are smoking floors. Every time someone lit a cigarette, the smell of it came into the room through the ventilation. It was disgusting. One morning we were woken up at 6am in the morning with the literal smell of raw sewage. I ran to the bathroom to see if our toilet overflowed or something. Nope. Somewhere I guess something happened with a toilet or sewer system, and the smell came into our room through the ventilation. We had to shower and dress with this smell. When I complained about this, I was asked if we had any accidents… no. Said they send somebody to clean our toilets. Great problem solving, thanks.
FARZANA, 4-night trip
Verified Expedia guest review

General property information

Travelers Say
"Facilities are excellent."
Reasons to Book
Great Facilities & Beautiful Rooms
Check-In Time
3:00 PM
Check-Out Time
12:00 PM