Upon check in, we were not given the perks of the Expedia membership, which it’s OK. The night before leaving I asked the front desk for a late checkout, something that was never an issue before. The lady at the desk told me that only Marriott Bonvoy members were entitled to, and the lateness of check out depended on the membership level. But since I didn’t have my membership #, there was nothing h she could do, I’d have to ask the front desk in the morning. So I called costumer service and got the number. To my surprise, she told me that even with the number I’d have to ask in the morning!! Then we went to sit outside by the fire pit. Same lady of the front desk (Elena) came up to us and told us to leave as the “pool area” closes at 10pm. I told her that We were not within the pool enclosure, but she stated that the hotel policies do not allow guests outside after 10pm! So I asked her to finish our drinks but she came back 10
Minutes later with the same story. At this point, we left. So this is not a hotel, it’s a jail, and the inmates have a 10pm curfew!! A full fare paying guest can’t sit outside with his family and enjoy the fresh air!! We’ve stayed 4 times at this hotel within a year, and also in the last, but definitely NEVER again. Ok another note, continental breakfast is a joke. No reffills, no sliced bread, dirty tables!