NUOVO - Downtown / Midtown Atlanta

This was a good house to stay in. As a result of entering the house first we saw dirty bags from previous people in the apartment. House was nice but that first impression was not ood.

We reserved this room for our New Year's trip with friends and it has been a horricle

I will start out with the good: The apartment itself was great. Very nice, plenty of room and clean. The reason I wouldn't recommend anyone to stay here is that the service is absolutely awful! I was emailed instructions to check into my room, which worked, until I tried to enter the code to my apartment door. After trying the code many times I attempted to locate someone who worked that to no avail. There is absolutely no staff that work in this building, no security, no maintenance, no one. I tried calling the number for service, waited on hold for 15 minutes before it automatically kicked me to an answering machine. I sent an email to customer service and I never even got a response. I logged onto the website and was able to instant message with someone who said that housekeeping would come help. No one came, but someone called me. When I sent her a video of me putting in the code she didn't know what to do. TWO HOURS LATER the building manager was made aware of the situation. He finally gave up and let us stay in the room next to the one we had booked. In all that time NO ONE CAME TO HELP! If you want to take your chances and hope that your check in code works then the apartments are very nice. However, after my check-in experience I would NEVER recommend this rental to ANYONE!

Sink was full of water and will not drain. Toilet was turned off and when water was turned on it leaked on the floor. No wash clothes. Very shady place. Very loud into the night. No on on call at place. Should be taken off hotels.com because i tend to not ever want to use sught again.

The apartment is beautiful and clean however I could not get into the apartment Friday because I didn't get the email that you guys sent at 7 at night unfortunately the apartment had roaches in my bathroom where the queen bed is and in the kitchen also the electric socket in the two bedroom bathroom does not work we did not have face towels to bathe with and the toilet in the bathroom with a queen bed is running it has not stopped running all weekend