Seel Street Hotel by EPIC

Very comfortable

Perfect location. Loads of lovely places around. Perfect sized room. Looooooverly shower and nice toiletries. On site bar was comfy and clean. Noisy/popular neighborhood but excellent double glazing

Our stay was very disappointing and I advise people to avoid this hotel. Our room was in the basement and did not have a window - when raised with reception, they said that the description on the website did not say there would be a window (we had paid £140). We were in a hurry to meet family and did not pursue it further. On getting home, when I looked at our confirmation email, there was clearly a window in the picture. The staff on reception were very off hand and rude - on arrival we were told there is a compulsory £50 deposit to pay against damage. When we challenged it, we were told it was in the T&Cs when we booked. This is true - but it is tucked away in small print and there is no mention of it in any of the confirmation emails. More importantly, it is now a week later and the £50 is yet to be refunded to my bank account. The hotel say they released it when we checked out - my bank say they didn’t. It is a convenient location and the room was very clean, but staying at the Seel Street Hotel was a very unpleasant experience and we would never stay there again.

We booked 3

Nice Hotel, Pleasant Staff, Friendly. Reception Friendly & Welcoming. Barman a bit slow on the bar, not completely clued up on what fruits partner which gin, turned off the coffee machine before the bar closed. which resulted in me not having the beverage i desired, seemly more interested in talking to people at end of the bar rather than serving, didn't welcome. or say good night upon leaving the bar. Bathroom light didn't work, didn't get fixed until late on the last night. 1 tissue in the tissue box, wasn't replenished until asked. Breakfast table missing salt and pepper, cups and knife and forks, wasn't offered a hot drink prior to getting my breakfast. Breakfast really good, great selection. Great Location. Slight room for improvement RE: customer service.

Room was very clean comfortable and staff were very helpful. Checked in late like after 4 and had no problem adding late check-out

Hotel was amazing! So clean and everyone was so friendly! Have recommended to friends and family. Rebooking first next week

Hotel was excellent! Staff were friendly and helpful, room was excellent and breakfast was also excellent. We will be returning.

I thoroughly enjoyed my stay in epic although the security deposit is not the best. I was told it would remain a pending transaction until the money went back into my account. This was not the case as when i looked at my statement the money had been taken out. When i rang up to make an enquiry about this the female receptionist working on the 11th of march at 12:00 was very unhelpful as she claimed she could not see the money coming out of my account and that i should ring my bank before phoning them back. After doing so i rang the receptionist back and once i said about what had happened and what the bank had told me she was able to issue the refund there and then. Very dissatisfied about this sort of service after how good of an experience I had staying in the hotel

The room was big and clean,even had 2 mirrors, only thing not 100 %was the lighting, quite dark in the room but i would put up with that for sure a nice room. All staff were very nice, friendly and helpful. Can not wait to go again.