Centrally located near Plaza Mayor, Oriente Palace Apartments offers a warm welcome. Connect to WiFi and take advantage of the 24-hour front desk, tour assistance, multilingual staff for a seamless stay.
Adolfo Suarez Madrid-Barajas Airport (MAD) - 27 min drive
Calanas Station - 5 min drive
Madrid Principe Pio Station - 16 min walk
Madrid Recoletos Station - 27 min walk
Opera Station - 3 min walk
Santo Domingo Station - 8 min walk
Callao Station - 8 min walk
Restaurants
Starbucks - 2 min walk
La Lonja del Mar - 1 min walk
La Paradita Tapas Bar - 1 min walk
La Botillería del Café de Oriente - 1 min walk
Café Vergara - 2 min walk
About this property
Oriente Palace Apartments
You'll be in a fantastic location at Oriente Palace Apartments, just a 5-minute walk from Royal Palace of Madrid and Plaza de España - Princesa. Also, Gran Via and Plaza Mayor are within just a 10-minute walk. Public transportation is just a short walk: Opera Station is 3 minutes and Santo Domingo Station is 8 minutes.
At a glance
DONE
Hotel size
12 rooms
Arranged over 5 floors
DONE
Arriving/Leaving
Check-in start time: 2:00 PM; Check-in end time: 1:30 PM
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
DONE
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Children
No cribs (infant beds)
DONE
Pets
Pets not allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Onsite self parking (EUR 32.00 per day)
DONE
Other information
Smoke-free property
Property amenities
Services
24-hour front desk
Tour/ticket assistance
Luggage storage
Multilingual staff
Facilities
1 building/tower
Safe-deposit box at front desk
Accessibility
Elevator
Room amenities
Be entertained
Flat-screen television
Home comfort
Air conditioning and heating
Espresso maker
Iron/ironing board (on request)
Sleep well
Blackout drapes/curtains
Premium bedding
What to enjoy
Individually furnished and decorated
Freshen up
Shower only
Free toiletries
Hair dryer
Towels
Stay connected
Free WiFi
Phone
Food and drink
Refrigerator
More
Daily housekeeping
In-room safe
Fees & policies
Renovations and closures
The property is closed between December 23 and December 25.
Parking
Self parking costs EUR 32.00 per day
Policies
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Guests can rest easy knowing there's a fire extinguisher and a security system on site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Also known as
Oriente Palace Apartments Madrid
Oriente Palace Madrid
Oriente Palace
Oriente Apartments Madrid
Oriente Palace Apartments Hotel
Oriente Palace Apartments Madrid
Oriente Palace Apartments Hotel Madrid
Frequently asked questions
Is Oriente Palace Apartments currently open?
The property is closed between December 23 and December 25.
Does Oriente Palace Apartments offer free cancellation for a full refund?
Yes, Oriente Palace Apartments does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Oriente Palace Apartments?
Sorry, pets aren't allowed.
Is parking offered on site at Oriente Palace Apartments?
Yes. Self parking costs EUR 32.00 per day.
What are the check-in and check-out times at Oriente Palace Apartments?
Check-in start time: 2:00 PM; Check-in end time: 1:30 PM. Check-out time is noon. Contactless check-out is available.
Is there an onsite casino at Oriente Palace Apartments?
No, this hotel doesn't have a casino, but Casino Gran Via (14-min walk) is nearby.
What's the area around Oriente Palace Apartments like?
Oriente Palace Apartments is in Madrid Centro, a short 3-minute walk from Opera Station and 7 minutes' walk from Gran Via.
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Reviews
Oriente Palace Apartments Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4
Cleanliness
10
Location
9.4
Staff & service
9.2
Property conditions & facilities
Reviews
Verified
10/10 Exceptional
Apr 11, 2025
Great location…centrally located.
Douglas
Douglas, 2-night trip
Verified
10/10 Exceptional
Jan 12, 2026
Everything about this hotel was excellent. The location, the staff, and the room. We were walking distance to everything we wanted to see.
The room was small, pretty, and clean and very comfortable.
I can’t think of a reason I’d ever stay anywhere other than this hotel when I’m in Madrid.
Arlene And Cecil
Arlene And Cecil, 2-night trip
Verified
10/10 Exceptional
Apr 29, 2024
Excellent location and very helpful and friendly staff.
Nicholas
Nicholas, 3-night trip
Verified
10/10 Exceptional
May 5, 2024
Amazing location in the center of most attractions!
Donald
Donald, 3-night trip
Verified
10/10 Exceptional
Jan 20, 2025
80th birthday trip
Good central location. Large apartment with kitchen. Good views
Phil
Phil, 3-night trip
Verified
10/10 Exceptional
Apr 24, 2024
Beautiful property across from Palace. There are many many eatery’s close.
Maureen
Maureen, 3-night trip
Verified
8/10 Very good
Nov 6, 2024
The location is great. The place is manned 24/7, but very sparsely manned in the evenings. The room was decent. The best thing about the place is the location.
Tatianna
Tatianna, 1-night trip
Verified
10/10 Exceptional
Feb 2, 2024
Excellent stay in beautiful hotel room
A lovely hotel, we really enjoyed our stay here.
The room we were in was beautiful and much larger than we expected. Everything was clean and the bathroom was modern with an excellent shower.
We were checked in with a warm welcome and the reception staff always greeted us as we came and went.
The hotel is very well located, very central but on a quiet street so nights were peaceful. We would stay again if back in Madrid.
Natasha
Natasha, 2-night trip
Verified
10/10 Exceptional
Feb 28, 2024
Best location in Madrid
Great location. The apartment was large with old furniture. Comfortable in a vintage type of way. The best location in Madrid!! Across from the palace and close to shopping and dining! Alesandra at the front was amazing and extremely helpful!
Shane
Shane, 5-night trip
Verified
10/10 Exceptional
Aug 10, 2023
I spent two nights here with my sister. The value of the property and what you get is hard to beat.
The room was HUGE, very clean & comfortable. The building is historic and directly across from the Palace and many parks. Everything I wanted to do was walking distance. The staff was so friendly & helpful.
Many cute cafes to dine at nearby as well.
I would recommend it highly & stay here in the future.
ELEONORA
Verified
10/10 Exceptional
Aug 20, 2024
The place is just recently renovated. With all the new features specially in the bathroom. The location is 5 minutes away to the Royal Palace of Madrid and less than 10 minutes walk from Mercado and Plaza de Mayor. Unlimited options on dining and shopping around the hotel. Free WiFi and and small fridge. Unfortunately they don’t have laundry service but just 5 minutes walk there’s a laundromat close to the hotel. The staff is so friendly and helpful.
LEONARDO
LEONARDO, 3-night trip
Verified
10/10 Exceptional
Oct 13, 2024
Amazing stay
We had a little confusion with parking and then finding the entrance to the hotel, but once that was sorted, we were checked in and settled in our room in no time. The building has so much character, and it was wonderful to walk out the front door and be right at the Oriente Plaza, and only a few minutes from restaurants, bars and all kinds of activities. Big shout out to Alexandra at the front desk. She was amazingly helpful any time we needed her. She even booked a table for us for a dinner and flamenco show one night. If you are planning a trip to Madrid, you won't wrong staying at this hotel.
Catharine
Catharine, 2-night trip
Verified
6/10 Good
Oct 25, 2024
Large apartment and excellent location. The apartment didn’t have a dishwasher but did have a clothes washer. Didn’t like that it had no windows to the street and no fire escape. We were on the fourth floor so that was concerning. Also the bed was moldy.
Nathan
Nathan, 6-night trip
Verified
10/10 Exceptional
Mar 23, 2023
This was a unique and gracious room. The location was magnificent and we loved our view of the park by the palace.
susan
susan, 4-night trip
Verified
10/10 Exceptional
Mar 7, 2023
Mikyla was wonderful! Very hospitable and polite. Madrid was wonderful.
Sarah
Sarah, 2-night trip
Verified
10/10 Exceptional
Nov 11, 2023
Madrid in 48 hours
Beautifully equipped charming apartment directly across from Royal Palace and around corner from Opera House - walkable area to all parts - lovely places to eat tapas as well!
anne
anne, 2-night trip
Verified
8/10 Very good
Jul 3, 2018
Good
Great staff
Indira
Indira, 1-night trip
Verified
10/10 Exceptional
Sep 27, 2025
Localização excelente, tudo pertinho e fácil de ir a pé. Destaco a cordialidade, simpatia e prontidão da funcionária JÚLIA.
Vênia
Vênia, 4-night trip
Verified
10/10 Exceptional
Apr 30, 2025
Très très bel hôtel, en plein centre-ville
Accueil chaleureux et serviable
Recommandons fortement
MarieAndree
MarieAndree, 1-night trip
Verified
6/10 Good
Nov 20, 2024
Decepción por la caída en la calidad
Mi experiencia con este hotel fue decepcionante. La primera vez que me hospedé, estaba mejor cuidado y era más interesante, aunque la atención siempre dejó mucho que desear. En aquella ocasión, justificaron la falta de servicio de equipaje diciendo que el hotel era familiar y durante la Navidad cerraban todo, sin ofrecer un lugar para guardar las pertenencias; los huéspedes simplemente tenían que salir. No sé si esa política cambió, pero la recepción sigue siendo extremadamente fría.
Además, el suelo hace un ruido insoportable al caminar. Si no estás en el último piso, probablemente te molestará mucho el sonido fuerte y constante de las personas caminando. No es culpa de los otros huéspedes: las tablas realmente crujen demasiado.
En la habitación, la ducha tenía un ligero olor a alcantarilla, y el desagüe estaba obstruido. El colchón es excelente, pero las almohadas son terribles. Las toallas son mediocres, nada destacable.
Otro problema fue la llave que proporcionan para entrar al hotel por la noche, cuando no hay recepción. Simplemente no abría la puerta, y solo logramos entrar porque llegaron otros clientes con una llave que sí funcionaba. Al día siguiente, la recepción informó que hay un “truco” para abrirla, pero no explicaron cuál.
Por otro lado, el hotel ofrece un servicio de taxi al aeropuerto por 33€, lo cual es práctico y más barato que Uber. La ubicación también es excelente.
Sin embargo, dada la caída en la calidad, no tengo intención de hospedarme nuevamente
Iris D
Iris D, 1-night trip
Verified
8/10 Very good
May 15, 2024
Recomiendo!
La entrada te decepciona un poco muy chica la puerta como cada, pero el hotel es muy bueno, excelente te ubicación, sin ruido, personal amable, camas cómodas.. si lo recomiendo.. ubicación perfecta!
Issy
Issy, 5-night trip
Verified
10/10 Exceptional
Feb 19, 2024
Esta muy bueno
JORGE LUIS
JORGE LUIS, 1-night trip
Verified
4/10 Fair
Oct 17, 2022
Noisy
Juan Carlos
Juan Carlos, 2-night trip
Verified
2/10 Poor
Jul 14, 2020
Si vous aimez les puces et l'urine...
Hotel déplorable ! Fuyez!
Derrière les apparences chics se cache une belle arnaque!
L'annonce parlait d'un parking, mais il n'y en a pas!
Chambre sans insonorisation, on entend les pas, les rires, et bien d'autres choses encore. Notre entrée n'est pas celle des artistes mais plutôt celle de service! La grande porte sur la place est sans doute réservée aux notables... Quant a nous, nous avons eu droit à la porte dérobée sur la rue adjacente avec 3 clés, un sacré tour de main pour l'ouvrir, et beaucoup de patience! Une fois passée cette première épreuve, pas de réception, pas de cafétéria dans notre partie de l'hôtel.
Une chambre jolie en apparence , qui cache un personnel malhonnête, et des équipements vetustes... Le paumeau de douche plein de calcaire éclabousse tout, le portant ne tient pas, les wc sentent, la douche vous offre la possibilité de savoir de quelle couleur sont les cheveux des clients précédents (si ce sont bien des cheveux), et sans doute ceux encore avant! Tout comme le lit d'ailleurs!
Il est petit et dur comme du béton, et vous trouverez un peu de compagnie dedans, plutôt cool si vous aimez les puces!
Le plafond fui et ponctue vos nuits de "plocs plocs", mais rassurez-vous, si vous comptiez faire une reclamation au personnel apres tout ca, parce que c'est litteralement la goutte de trop, il fera mine de vouloir vous aider, avant de vous répondre : "there's nothing i can do for you!"
Voila voila! Bon sejour a Madrid, fuyez cet hotel!
Nana
Nana, 1-night trip
Verified
2/10 Poor
May 27, 2020
Not opn
This hotel was not open but would not refund our money. I am disgustedly with them and hotels.com for not chasing up my money. I will think long and hard about ever using either company.