Hotel Elba Madrid Alcalá

Hotel pulitissimo , servito da metro per il centro e personale cortese.

An extremely comfortable hotel in excellent condition. The breakfast is very good as well. The location is handy to bus and metro lines, although otherwise not central.

Hotel was nice, bar staff was great, coffee and lounge was nice, Public taxi service was nice, 3rd floor hotel maid was great. Little disappointed in the fact I paid for a suite, didn’t get put into a suite, but by the time I realized, they didn’t attempt to apologize or offer a compensation. I probably wouldn’t have taken it had they offered, but it’s the fact That they didn’t attempt to correct the obvious mess up on their behalf at check in, by the time I checked out. I eventually was put into the suite I paid for for the last two nights of my trip-I paid for 6.

Good location close to the Barajas Airport, confortable room, a lot of dinning options. Excellent breakfast buffet

The room was clean and the staff answered all my questions They had a free airport shuttle which was important to me

The towels were dirty. We didn't get stuff replaced. Also the gym was not in top shape, looked like an abandoned place.

Just overnight to get to the airport early

This place is all about appariance. The outside of the building and the lobby look good, the reviews given at hotels.com gives it a generous 8... However, as soon as you leave the lobby and take the elevator to the first floor the nightmare starts. The hallways 1. Old carpert with lots of stain, in some places the carpet is almost gone. 2. Strong smell 3. Paint fading 4. Baseboard and doors trims with lots of dust, some places you can find a sort of green build-up 5. Ligthing is very poor The room 1. The room has the same issues as the hallways. 2. The bathroom: a. towels smell bad and we find a hole in one b. The tub was dirty, it had small pieces of grass and when steping in it felt greasy. c. There were only one roll of toilet paper with only a few spin left So far this has been the worse 4 🌟 hotel I had ever visited. If you are having a hard time biliving me, ask me for pictures

Definitely not a 4 star hotel, the bathroom had a smell and the towels were smelly, like old pee, gross! Also, the AC never went down, only to 25, couldn’t sleep, was way too hot, they came go fix it but really did nothing to it, and brushed off

nice hotel in an excellent location. pleasant stay and very nice staff. Excellent service, shuttle and breakfast.