On arrival, we were shown to the "penthouse", a twin room on the third floor. The large bedroom light worked, but none of the smaller, bedside lights worked, so not great at night - totally or all nothing. Floor-space in the room was significantly compromised by a dismantled wooden bed-frame cluttering up the room. The toilet adjacent to our room was ok but we were told that the shower room was not usable so we had to use one on the lower floor (which was for several other rooms). My partner and myself both needed a shower before heading out for the evening. She went first and returned to the room to tell me that the shower light turned off after 2 minutes!! I had the same experience....the light in the shower room just cuts out and i was left in pitch-black darkness, with the shower still on. Just flipping not acceptable!
We were given a room key but didn't get any information about the code to re-access the property. When we came back from our evening out, we couldn't get in and were waiting around to get let in. We also were not told about the kitchen facilities being available to guests. When we were checking out, the next morning, it was only by chance that we noticed the property had a communal kitchen with shared facilities.
Overall, the whole experience was very disappointing. Not being provided with a re-entry code, not being told about kitchen facilities, crap shower, unnecessary clutter in the bedroom! Very poor!!
