Staffing is an issue from what we can see right from the start. The breakfast was always out of coffee, staff struggled to get tables cleaned off once others were done and trying to get your cheque, event to just sign it to your room, had a line up due to only one credit card machine and staff trying to do other tasks.
The first few nights sleep were good, listening to the waves while you sleep. Then on night 3, the bar (which happens to be owned separately from the resort begin blasting music at 8am. After repeated requests to stop, they continued and we were told they don't manage the bar. We were then warned that the bar had a 36 hour booze and drug fest planned for new years eve day and new years day. It was a horrible experience and our estimation is that the guests were not even staying on resort. I like to party and celebrate but by 3am, the noise was overwhelming and we had to demand to be moved into a hut on the far side of the resort to try and get some sleep as we had a fishing excursion booked for the morning. When we got up to go fishing and return our original room, there was literally drunken people sleeping on the steps of the bar and in the sand at 8am. Ultimately, the fact that the bar is a separate business and has competing interests from the hotel and their guests, has this place full of undesirables. I won't get into all the issues with cartel controls of cabs and bars in the area now, but this is our 3rd trip to Tulum in 6 years and will be our last.