Hotel room is spotlessly clean, great view for sunset, prime location in Oia city centre, reception staff are extremely helpful. It’s definitely a great hotel in Oia. The hotel manager Eleftheria and all hotel staff are amazing.
However, the Verandah restaurant located inside the hotel is literally disappointing!!! The service is way below standard.
First, our reservation was ignored. We made a prior reservation requesting a nice table overlooking sunset for dinner. Nevertheless, when we arrived in the restaurant, no “reserved table” could be found. We were a bit disappointed already.
Second, the attitude of the waitress Stella is bad. When we ordered food, her attitude was not welcoming and had no smile. Her attitude made us have a bad feeling in the overall dining experience. When it came to the critical moment for sunset, she came to us for ordering food. Afterwards, the sunset had totally gone. We were deeply disappointed again!
Third, we had a strong feeling of being disrespected by the restaurant staff, in particular the manager & Stella. In the evening, it was unexpectedly windy and cold after the sunset. I was freezing and asked the staff if it is possible to switch on the outdoor gas stove next to our table. The staff said ok but it turned out all other tables placed a gas stove next to them except our table. We asked for help, but the restaurant manager or Stella are not helping but blaming we should wait them to fix the broken gas stove. (?)