Slow Suites Luchana

Self check-in was highly confusing. Activating the keys was a real pain. Other than that all was great. The apartment is clean and spacious. Loved the location.

Decent apartment for a family of 4. The check-in process was all automated, but the access codes to enter the building and for checking in were sent over multiple e-mails instead of all at once after the reservation was made. Everything in the apartment worked as expected.

Great location and perfect accommodation to share with friends

The staff were very welcoming and you got the distinct feeling that nothing was too much trouble, which always helps when you check in very late at night. The room was spotless, I cannot fault our stay there.

Loved this place , great location.

It is a very cool location, nice decoration, excellent products located at bathrooms, bedrooms and dinner room area

We booked 3 rooms via hotels.com and all the rooms were pre-paid and totalled about 1216 Euros. I paid hotels.com in my local currency and then during our stay I was charged in Euros for the whole amount again by Slow Suites. They then apologised for the mistake but instead of reversing the charges after 3 days I go a refund (separate transactions). My credit card charges me conversion changes for foreign currencies and we got charged 3.5% two ways and the difference in rates for the two days. We lost about 94 euros in the bargain. I contacted them with snapshots of the bank statements and they said they would refund the loss to my bank account directly. I sent them the bank account details and also told them that they could just put the difference in the credit card too and that I would take the 3.5% loss on 94 euros if it made it easier for them. I was pretty impressed with them as they seem to have accepted their error and were ready to correct the same error and thus in good faith I gave them a 5 star review. Since the review I haven't heard back from them even though I have written to them multiple times. We don't suggest you stay with these guys or any of their chain of hotels as you could end up loosing money. I will also be asking all my family members to do the same. About the hotel, location is ok, rooms are clean, service is good but front desk is open only till 7pm, meaning if you come late you could potentially be locked out.

La pasamos super bien! Excelente servicio y trato. Las instalaciones, habitaciones, y ubicacion todo excelentemente bien!! Cerca de tres estacioones y lineas del metro, super centrico! Por supuesto Nos volveremos a hospedar en Slow Suites Luchana. Nuestra visita fue de 3 noches, Febrero 21-24, 2019.

It was so comfy. But the name of the hotel is almost invisible. We arrived at night and it was so difficult to find the hotel. But, everything was good.

Do not expect too much with neightbors