BYPILLOW The Citadel

Hostal within walking distance of Plaza Mayor

Choose dates to view prices

Sun, Apr 12
Mon, Apr 13
April 2026
May 2026
In the heart of Madrid, BYPILLOW The Citadel is your home base for exploring the Royal Palace and Puerta del Sol. Stay connected with in-room WiFi and take advantage of tour assistance from the helpful staff.
Excellent

Popular amenities

  • Airport transfer
  • Free WiFi
  • Air conditioning

Main amenities (5)

  • Daily housekeeping
  • Airport shuttle
  • Air conditioning
  • Limited hour front desk
  • Tour/ticket assistance

Feel at home (6)

  • Free cribs/infant beds
  • Private bathroom
  • Television
  • Daily housekeeping
  • Elevator
  • Hair dryer
$92 nightly
$102 total
Mar 31 - Apr 1
Total with taxes and fees

Room options

Showing 5 of 5 rooms
Standard Double Room, 1 Double Bed | Bathroom | Shower, hair dryer, towels
Standard Double Room, 1 Double Bed | Desk, free cribs/infant beds, free WiFi, bed sheets
Standard Double Room, 1 Double Bed | Desk, free cribs/infant beds, free WiFi, bed sheets
Standard Double Room, 1 Double Bed | Desk, free cribs/infant beds, free WiFi, bed sheets

Standard Double Room, 1 Double Bed

Exceptional
  • 161 sq ft
  • Sleeps 3
  • 1 Double Bed
Superior Double Room | Bathroom | Shower, hair dryer, towels
Superior Double Room | Desk, free cribs/infant beds, free WiFi, bed sheets
Superior Double Room | Desk, free cribs/infant beds, free WiFi, bed sheets
Superior Double Room | Desk, free cribs/infant beds, free WiFi, bed sheets

Superior Double Room

  • 193 sq ft
  • Sleeps 3
  • 1 Double Bed
Triple Room | Bathroom | Shower, hair dryer, towels
Triple Room | Desk, free cribs/infant beds, free WiFi, bed sheets
Triple Room | Desk, free cribs/infant beds, free WiFi, bed sheets
Desk, free cribs/infant beds, free WiFi, bed sheets

Triple Room

Wonderful
  • 226 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Sofa Bed and 2 Twin Beds OR 1 Queen Sofa Bed and 1 Queen Bed
Double Room (Interior) | Bathroom | Shower, hair dryer, towels
Double Room (Interior) | Desk, free cribs/infant beds, free WiFi, bed sheets
Double Room (Interior) | Desk, free cribs/infant beds, free WiFi, bed sheets
Double Room (Interior) | Desk, free cribs/infant beds, free WiFi, bed sheets

Double Room (Interior)

  • 129 sq ft
  • Sleeps 3
  • 1 Double Bed
Twin Room | Bathroom | Shower, hair dryer, towels
Twin Room | Desk, free cribs/infant beds, free WiFi, bed sheets
Twin Room | Desk, free cribs/infant beds, free WiFi, bed sheets
Desk, free cribs/infant beds, free WiFi, bed sheets

Twin Room

Excellent
  • 129 sq ft
  • Sleeps 3
  • 2 Twin Beds

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About the neighborhood

Map
Calle Espejo 2, piso 2, Madrid, Madrid, 28013

What's nearby

  • Plaza de España - Princesa - 2 min walk - 0.2 km
  • San Miguel Market - 2 min walk - 0.2 km
  • Royal Palace of Madrid - 3 min walk - 0.3 km
  • Plaza Mayor - 3 min walk - 0.3 km
  • Gran Via - 6 min walk - 0.6 km

Getting around

  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 36 min drive
  • Madrid Principe Pio Station - 17 min walk
  • Madrid Recoletos Station - 25 min walk
  • Madrid (XOC-Atocha Train Station) - 26 min walk
  • Opera Station - 3 min walk
  • Sol Station - 7 min walk
  • Callao Station - 8 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪El Minibar - ‬1 min walk
  • ‪El Chaparrito - ‬2 min walk
  • ‪Bar Refra - ‬1 min walk
  • ‪Gyoza Go! - ‬2 min walk

About this property

BYPILLOW The Citadel

You'll be in a fantastic location at BYPILLOW The Citadel, just a 5-minute walk from Plaza Mayor and Plaza de España - Princesa. Also, Puerta del Sol and Gran Via are within just a 10-minute walk. Fellow travelers say great things about the helpful staff. Public transportation is just a short walk: Opera Station is 3 minutes and Sol Station is 7 minutes.

At a glance

Hotel size

    • 10 rooms
    • Arranged over 1 level

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
    • Contactless check-out available
    • Late check-out subject to availability

Special check-in instructions

    • The front desk is open daily from 2:00 PM - 10:00 PM
    • Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
    • This property doesn't offer after-hours check-in
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • You will be asked to provide the property with a copy of your government-issued photo ID after booking
    • Information provided by the property may be translated using automated translation tools
    • All guests, including children, are required to present a valid government-issued ID card at check-in.

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Pets

    • Pets not allowed
    • Service animals welcome

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • No onsite parking

Transfers

    • Airport shuttle (available 24 hours)*

Property amenities

Services

  • Front desk (limited hours)
  • Tour/ticket assistance

Accessibility

  • Elevator

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Air conditioning

Sleep well

  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge of EUR 10 (subject to availability)

Policies

Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

Citadel Pillow Hostel Madrid
Citadel Pillow Hostel
Citadel Pillow Madrid
Citadel Pillow
Citadel Pillow Hostal Madrid
Citadel Pillow Hostal
The Citadel by Pillow
BYPILLOW The Citadel Hostal
BYPILLOW The Citadel Madrid
BYPILLOW The Citadel Hostal Madrid

Frequently asked questions

Does BYPILLOW The Citadel offer free cancellation for a full refund?

Yes, BYPILLOW The Citadel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at BYPILLOW The Citadel?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at BYPILLOW The Citadel?

Sorry, there's no onsite parking at BYPILLOW The Citadel.

Is airport shuttle service offered by BYPILLOW The Citadel?

Yes, an airport shuttle is available.

What are the check-in and check-out times at BYPILLOW The Citadel?

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM. Check-out time is 11:00 AM. Late check-out is available for a charge of EUR 10 (subject to availability). Contactless check-out is available.

Is there an onsite casino at BYPILLOW The Citadel?

No, this hostal doesn't have a casino, but Casino Gran Via (13-min walk) is nearby.

What's the area around BYPILLOW The Citadel like?

BYPILLOW The Citadel is a short 3-minute walk from Opera Station and 3 minutes' walk from Plaza Mayor.

Have a question?

Get instant answers with AI powered search of property information and reviews.

BYPILLOW The Citadel Reviews

8.8

Excellent

9.2

Cleanliness

9.2

Location

9.0

Staff & service

8.4

Property conditions & facilities

Popular mentions

RoomLocationService staffLobbyAttraction
Verified

4/10 Fair

The location was amazing, the bed was comfortable, and the room was quite nice, but the bathroom smelled like sewage. Had to keep the bathroom door pulled all the way shut and it was still intolerable.
Sarah, 2-night trip
Verified

10/10 Exceptional

The room is kinda of smelly (probably a smoking room)
HE, 1-night trip
Verified

10/10 Exceptional

Todo excelente
adriana aranda, 2-night trip
Verified

10/10 Exceptional

Great service!

Really service minded staff
Jonas, 1-night trip
Verified

10/10 Exceptional

Excellent location
Valérie, 5-night trip
Verified

10/10 Exceptional

Location was great.
Maria, 1-night trip
Verified

8/10 Very good

Great location
María Dolores, 1-night trip
Verified

8/10 Very good

Room was good size and really clean, all new furniture and massive tv. The bathroom was a bit small and beds were a bit hard - but overall comfortable. The hotel is in a great location! I would stay here again
Sam, 2-night trip
Verified

10/10 Exceptional

Perfect!
Mariella, 3-night trip
Verified

10/10 Exceptional

Great location!

We had a nice stay! The staff is really friendly and helpful, and the hotel is in a great location with both sightseeing and shopping at walking distance. There are also a lots of restaurants and cafés close by.
Sami, 3-night trip
Verified

10/10 Exceptional

Great place to stay

We really enjoyed the Citadel, it was in a great location and so close to loads of great places to visit. It was very clean and the room was cleaned each day we were there with lovely fresh towels. The staff we met were really friendly. Would definitely stayt here again.
jill, 3-night trip
Verified

10/10 Exceptional

Very comfortable stay at this clean and spacious hotel. It is perfectly situated in the city centre of Madrid with many points of interest within walking distance of the property, making it very convenient.
Mohammed Suhel, 1-night trip
Verified

10/10 Exceptional

Perfect for City Centre

Perfectly situated in centre of Madrid. Easy check-in/out. Lovely modern room with comfy and spacious bed.
John, 1-night trip
Verified

10/10 Exceptional

Perfect location!! Just across mercado san miguel ! Great location
Agnes, 3-night trip
Verified

10/10 Exceptional

The room is very clean and nice, even though the hotel is in a very old building.
Junming, 3-night trip
Verified

10/10 Exceptional

Excellent Location, Friendly staff. Easy check in. Perfect for a budget room.
Miles, 2-night trip
Verified

10/10 Exceptional

Very clean property and rooms were spacious and clean. Drinking bar at reasonable prices. I would definitely be back at this hotel when I visit again.
Daron, 2-night trip
Verified

10/10 Exceptional

Great location. Walking distance to many tourist destinations. Very thin walls between rooms, so bring ear plugs.
Daniel, 2-night trip
Verified

8/10 Very good

The hotel is close to most of attractions, in walkable distance. Cross the street, Mercedo de San Miguel there, a lot of choices for delicious food, you can find whatever you like there.
Grace, 2-night trip
Verified

8/10 Very good

Great central place to stay. Too bad the elevator was not working; not good for us seniors.
Leopoldo, 3-night trip
Verified

8/10 Very good

Centrally situated in Madrid

nice price/quality for a stay in Madrid, reception is not always manned so take your precautions very clean and in good shape
Shirin, 3-night trip
Verified

10/10 Exceptional

Julie the receptionist was extremely helpful and friendly.
Joel, 1-night trip
Verified

8/10 Very good

A very convenient place in the heart of Madrid city centre, very close to metro stations and main attractions. It’s an old building, and it needs refurbishment, but this hotel is good value for money. WiFi works well, and I like very much that they try to be sustainable with water resources.
CARLOS, 3-night trip
Verified

10/10 Exceptional

Great location with walking to everything you need. Enjoyed my time here. Will definitely be back. Gabby was very friendly and resourceful. Worth the money.
Mintrue, 1-night trip
Verified

4/10 Fair

1-star hotel... But it's written 3-star hotel...

According to the information at hotels.com, it's a 3-star hotel. However, that is NOT the case since it's a 1-star hotel; which we found out while arriving to the hotel. The bed was OK, otherwise, everything was pretty bad.
Alexander, 3-night trip