Hotel AMANO Grand Central

Perfectly located and has everything you expect of a great hotel. Breakfast is also very satisfying with a mix of continental and traditional.

It was really nice . This hotel is near central station!

Nice hotel overall, close to main station and shops. Room and bathroom are modern and view from the floor to ceiling windows was good too! Service however was not upto par. At checkin we were the only guests asked to pay for the stay upfront. Also, they had some technical glitch with the internet and asked us to go get a password from the ibis hotel next door to use the wifi - firstly, if there was a requirement to use another hotels wifi and password then they should keep it handy at own reception. Secondly, when we went to the ibis hotel, we were told we could only use the wifi in the lobby of the ibis hotel. Eventually, didn’t have any internet in the hotel room for almost half the stay.

The room was nice, the location was good, the cleanliness was great, the only problem was the service. There was a curly hair female worker that was rude all the time and of no help. I asked a simple question once and she was rude with her response . I also asked her on two separate nights for an iron and on both nights she promised she would get one sent to the room and on both nights the iron never arrived. On my first day I sat at the bistro for dinner and after about 25 mins of no help my girlfriend and I walked away. I understand it’s Berlin and Berliner’s are said to be a bit rough around the edges but if I’m a guest at a hotel that you work out you should check your attitude at the door and retrieve it after your shift. All in all I wouldn’t stay here because the service was subpar and there really wasn’t anything special about the place that would bring me back.

Great hotel, excellent location. Very efficient, friendly staff who couldn't have been more attentive.