8/10
The check-in was the only complaint for this stay. The man at the desk couldn’t figure out how to check my husband and I in for 2 nights in the same room and he kept insisting (about 5 times) it was my fault because I booked through Expedia rather than calling the resort directly. He finally figured something out and gave us a key. We brought our things into the room and then the man came to our room and said we couldn’t stay in that particular room and AGAIN said it was my fault for booking through Expedia. When I questioned why it was my fault, he said because the operators are probably based in another country. ??? Then he said again that we couldn’t stay in the room and I stated we had already put our stuff in the room. It was just a statement - no profanity, nonthreatening - just a statement. He then threatened to terminate our stay if I gave him any more problems. ???
Unfortunately, he was also the person who checked us out and he had a pleasant attitude, but still no apologies. Too little, too late; I handed in the key and left.
The resort is really nice. The rooms are very clean and comfortable, although the fireplaces in the rooms cannot be used per fire codes.
Dean
Viaggio di 1 notte