I’m originally from Marquette, and my boyfriend and I decided to take a night trip to visit family. The lobby was great, but as we entered the halfway point, a strong odor of old must hit us. When we finally reached our room, the smell persisted, accompanied by cigarette smoke, which was a violation of the non-smoking policy.
We opened the windows to try and ventilate the room, but it was still in a state of disarray. The sheets had stains, the carpet was disgusting (ripped), and there was dust everywhere.
During our stay, I sustained a deep cut while we were eating in bed. As a nurse, I asked my boyfriend to help me stop the bleeding. We went to the front desk to express our complaints, but unfortunately, no one was there to assist us.
We left the hotel late at night due to the appalling cleanliness and the overpowering smell. More importantly, the wound was quite deep, and I ended up receiving six stitches in my hand that night well sitting in the ER for three hours.
When I called to inquire about the $250 charge, they claimed that it was a waste hazard because of the blood. It was clear that they lacked empathy and accountability for their actions. I will never stay at this money stealing hotel again.