We arrived for two nights at the Christmas markets in Strasbourg. The hotel was easy to find, close to the center. The nigth concierge was kind, we were asked to pay in advance including the rate for the dog and the tax. I was told that the day after I would have to pay just for the parking. I was not given any invoice or draft. The day after I have been asked to pay for another day for the dog and for the tax, plus the parking. When I objected that the colleague told me differently they said he was wrong. When I said that I had no invoice to check, she said that the invoice was being issued at check out, so again I was paying withou an invoice. Now to room cleaning. I asked two different staff if they were going to clean the room, they confirmed, so I was waiting to find the room clean after our morning tour in the city. It wasn't. I called the reception and they confirmed that the room was going to be cleaned in the afternoon. Well, it has not been cleaned at all. When I made the receptionis note this, he apologized but didn't know what to say. I then asked for a late check out, at about noon, he said it was ok. The morning after the receptionist was denying the late check out, another staff arrived confirming that the colleague agreed the day before, but were very rigid, 12.00 yes, 12.15 no, and this after no room cleaning. I hope for them that this is just an exception, but I wouldn't go back.