Great hotel, great location, very clean, but the personal of the hotel are too slow for anything you ask for, except the service of the restaurant around the pool, the guy was fast and real gentleman. I asked for the room service which never arrived! not even a call to excuse, the other problem is, you can not talk to the concierge from your room, there are bottoms for "room service, concierge, reception, wake up call" and anyone you try to call, same person, only if you are lucky will answer you!