Carlton Hotel-Beida

Great room and great service!

Hotel staffs are quite nice and service was great. One thing g I would like to complain was for the restaurant downstairs. They said customer who has birthday on this month get half price discounted, so I did ask for that promotion and I did show them my passport when I sit down. After I finish my lunch, they told me I am not qualified for that promotion because I was eating lunch alone and they had to charge me the full price. I was so shocked that no one mentioned that to me, even when they asked my passport to prove my birthday, no one ever mention that till I get the bill. I am so upset about it, even I was speaking the same language, they still try to do that kind of cheating business. I also noticed there was a foreigner who ordered food and kept waiting for so long and no one came to explain or cared about his feeling. Anyway the food wasn't that good and I hated the service experience I had there.

Old hotel with its problems - shower water leaked into the room, broken bedside lamp that can't be turned off, internet cable that wasn't working, air con temperature sensor doesn't work, etc. However, service was good. Staff did try to help rectify the problems highlighted (I didn't highlight all, just a couple of important ones) and room was very clean. Can't comment on surrounding areas as I didn't have time to explore around.

Spacious room and delicious breakfast. Will book again.

Not bad for the price and room size