The Leela Ambience Convention Hotel, Delhi

I am still here and the hotel is just perfect. However, on the first day, there was a wedding or party playing loud music until late. This was at the time annoying but considering the type of venue, acceptable. Beautiful hotel, great customer service. Pleasant and worth it.

Hotel is excellent. Good hospitality and food too. Location is a bit on the downside. It’s too far off from main city and there is nothing close by.

With the reservation I asked for a quiet room, which was promised by return email from hotel. I checked in late night, my stay was 6 nights. My room was overlooking at least 8 wedding halls in the neighborhood (see pics). Two were in action, loud drumming all night - impossible to sleep. Next night the same, so I asked if it is possible to change the room. Nobody at the hotel was available to make that decision. I complained with hotels.com and they acted right away. But even then the hotel was not available for either of us - the responsible manager seems to be out of office all the time. The customer service of hotels.com saved this trip for me with a generous solution - thanks to their customer service team! But the Leela Ambience you can simply forget. Apart from the lacking service and the loud drumming from one of the wedding halls every night, there is not even a convenience store in walking distance. Terrible hotel experience, but perfect service from hotels.com.

It looks like a Pahadganj type of hotel... I was waiting at the reception for 15mins to checkin... then waiting in que for breakfast for half an hour and they started moving breakfast as if we are their to loot the, it’s loke people move their stuff in typhoon... dirty rugs, smelly rooms - they treat you like a pahadganj type of customer only... they are a low class wedding hall hotel... I asked for times they gave me hisdustan times... it’s a run down hotel... and for the kind of noisy wedding guests they entertain... it’s a chaotic hotel...

The hotel is huge, and we often found ourselves lost. However, the service is excellent, the breakfasts were outstanding, and the facility is very clean. The room was a bit small for the price. There were amenities, such as robes, slippers, etc., but when I checked into another room, there were no extras at all. The room does not have central heating and so we were provided with a space heater.