2/10
We stayed for two nights—myself, my wife, and our two kids—and unfortunately had a very distressing experience due to serious safety issues with the room.
The wood stove heater in our room was malfunctioning from the start. I called room service multiple times; each time, someone came to restart the fire, but it would go out again in less than an hour. The room quickly filled with smoke, forcing us to leave the windows open in freezing temperatures. On the first night, I nearly developed frostbite.
Even more concerning, we were unknowingly exposed to carbon monoxide. The next morning, both kids had severe stomach aches and vomiting. My wife and I experienced the same symptoms.
Despite reporting the issue again, we were told the service team had checked during the day—but nothing improved. That night, the heater failed again. A maintenance person came around midnight but couldn’t fix it. Only after escalating again did someone finally offer to move us to a new room—at 1 a.m.
By then, our night was ruined, and our plans for the following day were completely derailed.
The staff, especially Hanna, were courteous and tried to help, but the overall response was reactive and too little, too late. We were told a refund would be issued and that the property is coordinating with Hotels.com—but as of now, we are still waiting.
This was supposed to be a peaceful and memorable getaway for our family, but it turned into a health scare. I hope this review serves as a caution for other
Shanmuga Bharathi
Vacanza in famiglia di 2 notti