WelcomHotel Dwarka - Member ITC Hotel Group

Ottima posizione 300 metri dalla fermata della metropolitana. Siamo arrivati in hotel con largo anticipo, rispetto al check in. Non essendoci camere libere, lo staff ci ha invitato prima ad andare nella sala buffet a fare colazione e successivamente si è preso cura di noi offrendoci dei drink. Check in fatto alle ore 13, anticipato rispetto all'orario indicato. Camera al 9° piano, grande e pulito. Al mattino a ciascuna camera viene consegnato il quotidiano. Colazione continentale ottima e variegata dolce/salata che soddisfa tutti i gusti. Ottima anche la cena a buffet. Wifi funzionante in tutto l'hotel. Nell'edificio attiguo all'hotel c'è un mini centro commerciale. Tutti i servizi di un 5 stelle ad un prezzo contenuto

Room was large. Staff was always there to help. Not much around area. Pool was nice. Room service was slow. .45 min + to get order

Not respect The reservation

Ineffective AC. Mosquito problems inside rooms. Card charged twice, once during checkin and once during checkout.

We had an exceptionally wonderful time at the hotel. What makes it stand out from so many others is the care given to each customer. You are made to feel like YOUR needs are the most important. The restaurant staff are very attentive without being too present. They remembered the omolets we had ordered the previous day and asked if we would like them again. In the lounge we were asked if you would like the same glasses of wine that we had had the previous day; one glass not glasses! The few minor problems we had initially with air conditioning and internet were handled promptly. It was also refreshing to see a handicapped person working in customer relations which is I think, unheard of in this country and many others. Well done hotel manager Mr Negi and F&B manager, Mr. Khanna. We will be back in 3 years and we look forward to seeing some women working in the restaurant. That would be wonderful.