We took a risk and stayed somewhere other than the heavenly Hyatt Place Amherst/Buffalo, where we have stayed multiple times. TOTAL MISTAKE. We reserved a double queen room (for 4 people) and they had given that room to someone else, so we were put in a king with a twin sofa bed. The room was sparse and felt more bloke a motel than a hotel. There was a huge gap under the door so light and noise were pouring in all night. The TV says that streaming services were available, but that's only if you already had an account. No free breakfast, which we knew about, but after a horrible night's sleep on the floor, even a free coffee would have been helpful. Horrible way to end a holiday weekend. Never again.