Hotel Xbalamque and Spa Cancun

Hotel with spa, near Plaza Las Americas

Choose dates to view prices

Mon, Apr 20
Tue, Apr 21
April 2026
6
May 2026
In the heart of Downtown Cancun, Hotel Xbalamque and Spa Cancun offers a tranquil retreat. Unwind at the poolside bar or indulge in a rejuvenating spa treatment, including deep-tissue massages and facials. With La Adelita's delicious Mexican cuisine, free public WiFi, and helpful staff on hand.
Good

Popular amenities

  • Spa
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Pool bar
  • Room service
  • Massage/treatment rooms
  • Terrace
  • 24-hour front desk
  • Garden
  • Car rentals on site

Feel at home (6)

  • Children stay free
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping

Room options

Showing 6 of 6 rooms
Standard Room, 1 Double Bed | Bathroom | Shower, rainfall showerhead, free toiletries, towels
Standard Room, 1 Double Bed | Desk
Standard Room, 1 Double Bed | Desk
Standard Room, 1 Double Bed | Desk

Standard Room, 1 Double Bed

Good
  • 323 sq ft
  • Sleeps 2
  • 1 Double Bed
Standard Double Room, 2 Double Beds | Bathroom | Shower, rainfall showerhead, free toiletries, towels
Standard Double Room, 2 Double Beds | Desk
Standard Double Room, 2 Double Beds | Desk
Standard Double Room, 2 Double Beds | Desk

Standard Double Room, 2 Double Beds

  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds
Superior Room | Bathroom | Shower, rainfall showerhead, free toiletries, towels
Superior Room | Living room | TV
Superior Room | Desk
Superior Room | Desk

Superior Room

Very good
  • City view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
Bathroom | Shower, rainfall showerhead, free toiletries, towels
Desk
Desk
Desk

Suite with Street View

  • 322 sq ft
  • Sleeps 2
Bathroom | Shower, rainfall showerhead, free toiletries, towels
Desk
Desk
Desk

Double Room Standard

  • 322 sq ft
  • Sleeps 2
Bathroom | Shower, rainfall showerhead, free toiletries, towels
Desk
Desk
Desk

Quadruple Room Standard

  • 322 sq ft
  • Sleeps 4

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About the neighborhood

Map
Av. Yaxchilan No. 31, Centro, Mza. 18, Lt. 18, SM. 22, Cancun, QROO, 77500

What's nearby

  • Las Palapas Park - 2 min walk - 0.2 km
  • Mercado 28 - 6 min walk - 0.6 km
  • Benito Juarez Municipal Building - 6 min walk - 0.6 km
  • Plaza 28 - 8 min walk - 0.7 km
  • Mercado 23 - 10 min walk - 0.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive
  • Tulum Intl. Airport (TQO) - 147 min drive

Restaurants

  • ‪Av. Yaxchilán - ‬1 min walk
  • ‪La Parrilla - ‬2 min walk
  • ‪Cheester - ‬3 min walk
  • ‪Los Pescaditos - ‬2 min walk
  • ‪Fish n' Fries - ‬4 min walk

About this property

Hotel Xbalamque and Spa Cancun

When you stay at Hotel Xbalamque and Spa Cancun, you'll be just a 5-minute drive from Plaza Las Americas and Puerto Cancun Marina Town Center. Guests can visit the spa to indulge in deep-tissue massages, body wraps, or facials, and La Adelita serves Mexican cuisine. An outdoor pool, a poolside bar, and a sauna are other highlights. Fellow travelers say great things about the helpful staff and overall property condition.

At a glance

Hotel size

    • 90 rooms
    • Arranged over 3 floors

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: anytime
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Guests driving to the property should contact this property in advance (e.g., directions)
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas

Parking

    • Free onsite self parking
    • Onsite parking limited

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Laundry service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 1990
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Wheelchair accessible
  • Upper floors accessible by stairs only

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • Phone

More

  • Daily housekeeping

Special features

Spa

Spa Xbalamqué has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Dining

La Adelita - This restaurant specializes in Mexican cuisine.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Children under 11 years old are not allowed in the swimming pool without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts major credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number 005-007-007318/2025

Also known as

Hotel Xbalamque Resort
Hotel Xbalamque Resort Cancun
Xbalamque
Xbalamque Cancun
Xbalamque Hotel Cancun
Hotel Xbalamque Cancun
Hotel Xbalamque
Hotel Xbalamque Resort Spa

Frequently asked questions

Does Hotel Xbalamque and Spa Cancun offer free cancellation for a full refund?

Yes, Hotel Xbalamque and Spa Cancun does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Xbalamque and Spa Cancun?

Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 8:00 PM.

Are pets allowed at Hotel Xbalamque and Spa Cancun?

Sorry, pets aren't allowed.

Is parking offered on site at Hotel Xbalamque and Spa Cancun?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at Hotel Xbalamque and Spa Cancun?

Check-in start time: 3 PM; Check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability).

Is there an onsite casino at Hotel Xbalamque and Spa Cancun?

No, this hotel doesn't have a casino, but PlayCity Casino (11-min walk) and Royal Yak Casino and Sports Book (3-min drive) are both nearby.

What is there to do at Hotel Xbalamque and Spa Cancun and nearby?

Hotel Xbalamque and Spa Cancun has a spa and an outdoor pool, as well as a garden.

Are there restaurants at or near Hotel Xbalamque and Spa Cancun?

Yes, La Adelita offers Mexican cuisine.

What's the area around Hotel Xbalamque and Spa Cancun like?

Hotel Xbalamque and Spa Cancun is in Downtown Cancun, a short 2-minute walk from Las Palapas Park and 9 minutes' walk from Benito Juarez Municipal Building. Travelers give top marks for the hotel's prime location.

Have a question?

Get instant answers with AI powered search of property information and reviews.

Hotel Xbalamque and Spa Cancun Reviews

7.2

Good

7.4

Cleanliness

7.2

Location

7.6

Staff & service

6.6

Property conditions & facilities

Popular mentions

RoomService staffRestaurantBedLocationAir conditioningLobbyBarSpaInternet
Verified

10/10 Exceptional

Staff very friendly
Laura, 1-night trip
Verified

10/10 Exceptional

Todo excelente
Erica, 1-night trip
Verified

8/10 Very good

bonito hotel.
Fabiola, 1-night trip
Verified

6/10 Good

The hotel lobby was nice and they have a pool open from 8am to 8:00pm. The staff was nice and friendly.
Veronica, 1-night trip
Verified

10/10 Exceptional

Fast, polite and caring
Patrick, 1-night trip
Verified

10/10 Exceptional

Things to do around hotel
Ivan, 1-night trip
Verified

2/10 Poor

Don’t stay here, this hotel is infested with bugs and is in very dirty and unsanitary conditions. I have documented everything and raised the issue to Expedia. You will feel like sleeping in a public restroom if you choose to stay here.
Mohammad Zohaib, 1-night trip
Verified

10/10 Exceptional

The location close to public transportation is perfect
Arturo, 7-night trip
Verified

6/10 Good

The breakfast was fair. We do not use the spa.
Francisco, 4-night trip
Verified

10/10 Exceptional

For the price you can't ask for more, everything close, shopping, transportation, dental offices, restaurants, tours
ROBERTO, 3-night trip
Verified

6/10 Good

Just ok. Needed a hotel to depart out of Cancun airport the next day. Yes, it’s an old and dated hotel. We opted not to pay extra to eat breakfast as there are plenty of cheap good places walking distance. Was annoyed that there was no extra roll of toilet paper, also no hairdryer in room. Had to go to front desk and was ask to return it when done. It’s marginally acceptable place. Rate per night was ok, there were similar price points nearby.
Jerry, 1-night trip
Verified

8/10 Very good

Good
LEOPOLDO E, 4-night trip
Verified

8/10 Very good

It was a very pleasant experience to stay at the hotel. They upgraded our room to a suite without charging extra.
PRASOON, 4-night trip
Verified

10/10 Exceptional

I could rest very good at the place.
Alvaro, 1-night trip
Verified

6/10 Good

n/a
jose, 1-night trip
Verified

10/10 Exceptional

Cute hotel!! Friendly staff
2-night trip
Verified

10/10 Exceptional

Great stay! The staff was really nice and it has so many nice restaurants and shops around for exploring. Close to the strip but not too close where you hear all the noises. 10/10 recommend
Tatiyyanah, 7-night trip
Verified

8/10 Very good

Everything was great
Yurii, 7-night trip
Verified

6/10 Good

Convenient location, sheets were stained, towels old, wahrooms clean but lingering smell. Safe area and friendly staff.
ALYSSA GAYATRIE, 5-night trip
Verified

6/10 Good

Older hotel
harishkumar, 1-night trip
Verified

10/10 Exceptional

We spend really good time. Everyone was very friendly And around is so many good foods
agnieszka, 7-night trip
Verified

8/10 Very good

It is great value for your money. It is centrally located, close to the ADO terminal
Armando, 1-night trip
Verified

10/10 Exceptional

Very good service
Jesus Antonio, 1-night trip
Verified

8/10 Very good

Our stay at this hotel was excellent. I did my research beforehand .
Michael, 2-night trip
Verified

6/10 Good

Great vale for the price. Hotel needs some renovation but it's clean and cute. Had s lot of potential. Centrally located. Helpful and friendly staff
Maria, 2-night trip