4/10
The hotel itself looks great and the room was clean and seemed very new. The pools were nice. The reason for the low rating is that we stayed 3 nights and 2 times (that we know of), the staff attempted to get into our room without our consent or knowledge. The first time, they attempted to check someone else into our room and luckily we were home and heard unlocking noises. The second time, they attempted to get access in the middle of the night at 2.30am. It was incredibly scary to be woken up in the middle of the night to the sounds of someone entering our room passcode. My husband stayed awake until the morning with a kitchen knife by his side as we truly didn’t know if they had bad intentions - we didn’t know why someone would need access in the middle of the night. A few hours earlier we’d asked the staff to help us arrange a taxi at 7am the following morning and we wrote our room number on a note. There was no reason why they should think our room was not occupied. The staff apologized in the morning, however, it didn’t change the fact that we didn’t feel safe or get any sleep that night. It can happen once by accident but not twice on a three night stay…
Tobias
Viaggio di 3 notti