The people were super friendly and accommodating, especially Salma (front desk) and Mustafa (waiter). The place itself is beautiful -- covered with amazing tile work on the inside. The breakfast (included) was delicious and plentiful. We were recommended to this place by friends who had stayed in May, when the weather was warm. We were there at the end of November, and it was rainy and cold. The reason I mention this is that this building is not really set up for cold weather! The lobby is very drafty and has an open-air courtyard, close to where you eat breakfast. So it was always cold. Also, our rooms were right upstairs from the lobby and front desk. Since everything is tiled and there are windows that open onto the stairwell (no glass, just wooden shutters), it was quite noisy at night. The beds were ok, not super comfortable. But the location just inside the Medina is perfect for walking everywhere, and the wonderful staff really made our stay pleasant.