I recently stayed at Courtyard and was disappointed by the overall experience, which fell short of typical 4-star expectations. Given the price, I anticipated a higher level of service and amenities.
Room Quality: The room was clean but noticeably outdated. While the basics were there, the bed, bathroom, and view were underwhelming, especially for the rate I paid.
Service: The staff was polite but not very attentive. Surprisingly, toothbrushes, toothpaste, daily room cleaning, and even fresh towels were only provided upon request. I was told this was to “Go Green and save the earth,” but it felt more like an excuse to cut back on basic services. There was even one day when my room was not properly cleaned—the trash was left untouched, and toilet paper wasn’t replenished. For a 4-star hotel, these basics shouldn’t require daily requests.
Overall, I expected more consistency and convenience for the price. I would recommend looking at other hotels in the area for a more complete experience.