2/10 Scadente
10 marzo 2025
Liar and a scam!
You are first greeted by a security guard, there is no reception. The poor man had to ring the host multiple times before he answered. The room that was given to us, did not match the description of the room booked. I was promised a 4 bed unit including a sofa bed, and i got a 3 bed unit including a sofa bed. As soon as we took notice of this i went back to the security guard, again he kept calling the host, no response. I asked my driver to call the same number, and in 1 time he answered!! When i told him that the description of what i booked does not match what im being given, he insisted that it was. After alot of back and forth on whatsapp, i asked him if i could cancel the room and receive a refund, he confirmed immediately!!!, and said that i could do that through the hotels.com platform. I then immediately went on to book a next hotel that would suit my family. Little did i know that after i opened a case with hotels.com that this same host refuses to refund me, after having confirmed that he would! in addition the sink had no running water and the bed linen was dirty! Oh and he also said that if i wanted the room that had the specs of my booking that that room would be available the day after but an an additional price!
Germain
Germain, vacanza in famiglia di 7 notti
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