We were unfortunately caught up in the Crowdstrike airport fiasco, which resulted in my family having to extend our stay in Rome for an extra three nights. We found this hotel on Expedia and decided to book it. However, from the moment we entered our room, it was uncomfortably hot. The hotel does not keep the rooms cool, and even after turning on the AC, the temperature never dropped below 80°F. This was particularly concerning as we had two small children with us.
We brought this issue to the attention of the hotel staff, and they informed us that they could provide another room the following day. This was not an acceptable solution for us. When we requested a refund, they refused. We then sought assistance from Expedia, and the hotel falsely claimed that they had offered us a room next door that night. This was untrue. Additionally, the hotel told Expedia that we did not inform them of our departure, despite the desk clerk shaking my hand and acknowledging our departure as we left with all our bags.
Essentially, the hotel lied about everything to keep our money, which was not a small amount. We ended up booking another hotel through Expedia on the same day and had to move my family at 10 PM to a different hotel 20 minutes away. The situation was unnecessarily stressful and disappointing. What makes more sense? Move to another hotel 20 minutes away with 2 small children rather than simply moving to a room down the hall? Book at your own risk.