PROS
-Generally quiet atmosphere
-Beautiful location
-Close to several landmarks, restaurants, & towns
-Friendly, responsive staff
-Room supplies regularly replenished
-Attractive lobby w/ lots of naturally lighting
-Clean rooms
-Elevator makes it easy to move luggage up to rooms
CONS
-Pools, spa, and grotto close at 8pm; people often use hot tubs after dinner/late night, so this might be an inconvenience for some.
-Guests smoked in rooms for several days, smoke smell filled hallway
-Shower steam sets off silent smoke alarm.
-IMPORTANT: Pool and spa access is not included in all bookings; hotel said we "didn't get a package." Outdoor pool (+$30 per person per day [pppd]), indoor pool and spa (+$40 pppd), grotto (+55 pppd). Hotel should state this term explicitly, not use indirect/vague terms. While planning an overseas trip, it’s hard to investigate all terms as there are so many moving parts. Hotel should say specific bookings do not include access to these specific amenities, and don’t require people to call Italy to hunt down any important terms. I am sure that patrons would really appreciate immediate transparency.
-Hot tub felt like the same temperature as indoor pool—not hot—jets w/ weak pressure turned off & on in irregularly fashion
-Wifi connect was poor, only used my cell data/roaming at hotel
-Thin walls, hear people talk, doors close late night
-Hotel key ring was heavy and large, just an FYI, might be common hotels w/o card keys