Kenzi Menara Palace & Resort

The welcome was very poor considering a five star hotel, from the moment i walked in I was asked to be seated only to be waiting there for over 2 hours. The front desk just ignored you, after approaching the desk I asked at what time I would be checked in as its 4pm now. The staff said please wait and you will be attended to, after another hours wait, i still was not given any room. The day past like this and now its 6pm. The staff then checked me in and offered a discounted spa service which was already in my room offer. A joke to be honest. Hotel was better a few years back but with the level of service, good luck with your stay.

Amazing

very nice hotel and resort- concierge shariff was amazing as soon. as we arrived into the hotel, and he planned our 4 day stay within minutes- at very reasonable rates. hotel room- clean and comfortable with good view of the swimming pool- with amenities provided resort had most things available- and good atmosphere around the pool created good variety of items available at breakfast the only complaint would be the reception staff could have been more welcoming- quite robotic manor. and room service was slow at times. daily housekeeping were spot one evening folding our clothes that we left on the bed. would recommend the resort to friends and family

This is a super hotel offering a great experience for a very good price. Rooms were massive; sheriffs the concerige provided great advice , ordered taxis , arranged trips - brilliant ambassador for the Kenzi menara. Also in need of a mention was Hassan and amine - the entertainment team - they were full of energy, really nice guys and anxious to please. My only negative would be the food at the buffet , while amazing in quality and choices, was rarely hot.

Overall stay was good at hotel. Good shuttle service to town Spa- lovely & relaxing although the lady who did the scrub did it too hard on the face. You could introduce a welcome at spa with herbal tea and also not asked to complete a questionnaire regarding health.

I had a lovely experience at the Kenzi Menara Palace Resort. The staff there were extremely kind and helpful and went out of their way to make my stay as comfortable as possible. Big, spacious rooms and a calming atmosphere by the pool meant I was able to relax and unwind. Thank you.

Lovely hotel with huge garden and pool. There’s a generous breakfast and great little gym and spa. Well with a visit.

Check-in was underwhelming with little information provided, even though it was empty I wasn't told anything about the facilities and they neglected to mention use of the sauna which was included in my stay. We arrived to find our triple room was prepared for two people, having paid for 3 people, it would've been nice for the room to have enough towels, glasses, cups and bathroom kits for 3 people. This was rectified on the second day. The spa was is in definite need of a facelift, the pictures are not to be believed, it's smaller and in poor condition. After paying to use the very overpriced and underwhelming and poorly maintained pool, I had no desire to visit the sauna, not even for free. So I can't comment on what that was like. Our poolside lunch was disappointing, the spaghetti Bolognese was like mush with an awful taste (I went for the safe option and chose very wrong), the salad was apparently ok. Dinner was worse, we opted for the Moroccan buffet, I'm fairly fussy but neither of my friends are and between the 3 of us, there was nothing anyone enjoyed, just some things that were passable, we just filled up on bread. The bar was dull and since it was all inclusive, it was a nightmare getting served and when that time came after a long wait at the bar we were told there was absolutely no gin. The majority of the staff let the hotel down but Sherif was polite, friendly and helpful, a real credit.

Good hotel, good friendly staff. WiFi could be better. Food was OK and reasonably varied, AI drinks could have been better however the wines were very good and by the bottle.

It was good overall. I was looking for an escape and I got it. The hotel needs major refurbishment and the pool I found nice to look at but too cold to swim in- best during the summer months. The room service attendants were polite and helpful. The front desk were welcoming but needs to be better informed about the restaurants- both delicious in the hotel cause both are not open at the same time except for the buffet breakfast, good service with so so food and undrinkable coffee. Once there without a car, you’re isolated. During the daytime there’s a small mall not too far away which was helpful cause you can walk it.