4/10 Discreto
4 marzo 2025
Disorganised and simply the wrong room
Myself and a colleague stayed overnight with business.
Firstly, you need a map. When you drive on site it's not clear where reception is. Main reception is NOT in the castle type building, it's further up. We went to the wrong place. The lady did check me in, but it was a poor experience including being asked to pay even though I'd prepaid - I also didn't get asked to leave a debit card and had problems later charging food and drink. The bar asked me to go to reception and put my card behind, I went and they said they couldn't take it, so I went back to the bar and eventually had to make a seperate payment.
The biggest problem was the room. Room 10 in the 'Mews' which is like a conference / meeting room building. There was nothing wrong with the room per say, clean and well made, however.... the room is at the end of the corridor and clearly backs on to some sort of staff / maintenance entry. There was zero care when opening and closing this door by staff at 4.10am and 5.20am and the noise was so loud it woke me with shock.
All in all, it was not a De Vere experience.
When I went to hand my keycard in, they didn't even ask me how my stay was - there was a lack of care.
Main building as a venue, beautiful, grounds stunning - top quality main building - the Mews not so much and let down by the service.
Pete
Pete, viaggio di lavoro di 1 notte
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