2/10 Scadente
12 febbraio 2025
I won't be staying here again.
I'll start by saying we have stayed here before and it was nice so expectations were not unreasonable. After a few minutes in our room we noticed a sewage smell in the bathroom. A common smell in PV I figured it was just the toilet water and kept the lid closed. We learned the next day that the toilet was actually leaking from the main seal onto the bathroom floor. I went to the front desk and asked for a different room and was told it can only happen at 8-9am because of their computer and they are powerless to do anything else. They did send up some used beach towels to wrap around the base of the toilet for the night and offered me a different room to sleep in that was up 4 floors with no elevator. The next morning I was sick and so my wife went to the front desk. They told her there were no other rooms and that I had most likely gotten too much sun and being sick with a stomach bug would have nothing to do with raw sewage on the floor. After much wasted effort all they could do was offer to fix the toilet but we were done and wanted a refund for our last unused day. They could not do that as I booked through Expedia so I have to spend my time working with them for that. Also the AC in the room would shut off after running for 2 minutes and then turn on 15 minutes later. This room was terrible so if you stay here check your room and don't let them give you an old one. Also the front desk is not there to help. They treat you like you will steal towels.
Daniel
Daniel, viaggio di 3 notti
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