Ténéo Apparthotel Bordeaux-Gare Saint Jean

Ottima soluzione a costo contenuto, adatta sia per viaggio di lavoro (come il mio) sia per ciaggi familiari. Io avevo infatti una “suite” con camera matrimoniale e divano letto in soggiorno, angolo cottura angolo studio e bagno. Appartamento arredato in modo spartano, ma funzionale. Positivo: 5’ a piedi da stazione e da tram, fermata autobus aeroporto proprio davanti, tutte stanze non fumatori, angolo cottura con anche microonde, pulizie ottime, ogni 3 giorni, con cambio biancheria, letto davvero eccellente. Ottima WiFi, recentemente migliorata, infatti ora la password vale per 4 disposivivi. Personale molto cortese e disponibile (soprattutto receptionist italiana). Negativo: manca qualche comodità, (ma basta saperlo): bidet (ovvio, in francia), phon, aria condizionata (c’è un ventilatore), un armadio dove riporre i vestiti (c’è soltanto l’attaccapanni con panca di appoggio nell’ingresso). Inoltre via rumorosa, per il traffico di giorno per gli schiamazzi di notte (siamo in zona stazione) e questo può diventare un problema d’estate con le finestre necessariamente aperte: meglio chiedere camera a piani alti e con finestre su via secondaria.

I am a traveler and going around the world every week. it’s the worst hotel I have ever stayed. Receptionist was really rude. We arrived to hotel. Our baby was crying and I told receptionist that “let my wife and the baby to the room and I will come back and finish the procedure(payment). I even told her that keep my credit card with you but she didn’t accept that. We had problem with the heating. I asked help but “she said “if it is not working they didn’t open it”. I can tell a lot of things about this property but I will definitely not stay here again and don’t recommend this property at all.

Simple but clean and Anika at the reception helped us to get oriented and to find good places to go.

Cafard dans la chambre, pas de climatisation avec 42 degrés, clim à l'accueil mais pas dans les chambres et aucun geste commercial n'a été proposé

Experience was not-so-good. We booked this location as the bus from the airport went to the train station and we were getting a train next morning. The apartment was a manageable walk from the station but the neighborhood seems a bit suspect. We notified the managers when we booked of the time we would be arriving but when we got there the front door was locked and we hadn't received any email to say this would be the case. A friendly tenant of the building helped us by letting us into the reception area and rang the phone number on the door and we got into the apartment eventually. When we asked the manager next morning why we weren't notified about the closing of the desk we were told they didn't have our email address - if this is the case then there is a BIG problem with the hotels.com booking system. No apology was given as the manager didn't seem to care. The apartment was a reasonable size and had an adequate kitchen/kitchenware. The lighting was inadequate and very dull - looked like low wattage bulbs were used to cut the running costs. It seems some of the apartment are rented to long term tenants. Wouldn't stay at this place again.